VoIP: Cloud-hosted or on-premises?

You want to take advantage of VoIP phone systems. But before you abandon your traditional phone system, you need to know which deployment method is best for your business. Should it be cloud-hosted or on-premises?

Installation and maintenance
On-premises VoIP phone systems are installed in your office and typically managed and maintained by your own personnel. While you can hire a third party to do this, you can’t avoid the hardware costs of setting up your VoIP phones.

Cloud-based VoIP, on the other hand, means all the software and hardware are hosted and maintained by a VoIP provider. Other than the physical phones, everything else is provided virtually, which means you won’t be bothered with expensive hardware costs nor will you need an in-house staff to manage the system.

But since all support requests must be addressed by your VoIP provider, service responsiveness and flexibility are crucial, as they can directly impact your daily operations.

Security
You might think having on-premises VoIP is the obvious choice when it comes to security, and in one specific case, that’s true. If you have vast IT resources, deploying VoIP on premises gives you better security control since you will know your system’s capabilities.

But for small to medium-sized businesses, cloud-hosted VoIP remains a favorable option because every aspect of security is taken care of by a provider whose reputation rests on maintaining the most stringent security measures. That entity is well-versed in identifying vulnerabilities, reducing the area of attacks, and protecting all entry points.

Control
On-premises solutions give you better control of your VoIP phones since you can design systems suited to your needs without relying on a third party. This makes it a popular choice for larger enterprises with dedicated IT technicians who are needed to customize and manage the system.

With cloud-hosted VoIP, you relinquish a certain amount of control to your service provider, which is the price you pay for the convenience of professional deployment and maintenance. This, however, doesn’t give your provider the right to monitor your calls or conduct any activity that breaches your business’s confidentiality.

Scalability
With on-premises VoIP systems, you rely on your in-house personnel to add or remove features to accommodate your changing needs. There are various backend processes involved and every expansion often increases the complexity you have to manage yourself.

With a cloud-hosted solution, you’ll have an entire team of technicians at your beck and call, so features can be added or removed as needed. If you’re anticipating future changes, cloud-hosted VoIP will be more effective in the long run.

Whether you’re looking to host your VoIP phone systems on-premises or in the cloud, we can help make the process quick and painless. Give us a call today, and we’ll help you decide.

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Cloud-hosted or on-premises VoIP?

Business communication is different from traditional landlines. Today’s buzzwords are internet-based phone systems or VoIP. Before upgrading your old phones, determine where you want the new system to be: in the cloud or on-premises?

Installation and maintenance
On-premises VoIP phone systems are installed in your office and typically managed and maintained by your own personnel. While you can hire a third party to do this, you can’t avoid the hardware costs of setting up your VoIP phones.

Cloud-based VoIP, on the other hand, means all the software and hardware are hosted and maintained by a VoIP provider. Other than the physical phones, everything else is provided virtually, which means you won’t be bothered with expensive hardware costs nor will you need an in-house staff to manage the system.

But since all support requests must be addressed by your VoIP provider, service responsiveness and flexibility are crucial, as they can directly impact your daily operations.

Security
You might think having on-premises VoIP is the obvious choice when it comes to security, and in one specific case, that’s true. If you have vast IT resources, deploying VoIP on premises gives you better security control since you will know your system’s capabilities.

But for small to medium-sized businesses, cloud-hosted VoIP remains a favorable option because every aspect of security is taken care of by a provider whose reputation rests on maintaining the most stringent security measures. That entity is well-versed in identifying vulnerabilities, reducing the area of attacks, and protecting all entry points.

Control
On-premises solutions give you better control of your VoIP phones since you can design systems suited to your needs without relying on a third party. This makes it a popular choice for larger enterprises with dedicated IT technicians who are needed to customize and manage the system.

With cloud-hosted VoIP, you relinquish a certain amount of control to your service provider, which is the price you pay for the convenience of professional deployment and maintenance. This, however, doesn’t give your provider the right to monitor your calls or conduct any activity that breaches your business’s confidentiality.

Scalability
With on-premises VoIP systems, you rely on your in-house personnel to add or remove features to accommodate your changing needs. There are various backend processes involved and every expansion often increases the complexity you have to manage yourself.

With a cloud-hosted solution, you’ll have an entire team of technicians at your beck and call, so features can be added or removed as needed. If you’re anticipating future changes, cloud-hosted VoIP will be more effective in the long run.

Whether you’re looking to host your VoIP phone systems on-premises or in the cloud, we can help make the process quick and painless. Give us a call today, and we’ll help you decide.

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Premise-based or cloud-hosted VoIP?

Business owners are turning to the cloud because of its numerous advantages. However, others prefer premise-based infrastructures. When it comes to VoIP phone systems, which is better for your business?

Installation and maintenance
On-premises VoIP phone systems are installed in your office and typically managed and maintained by your own personnel. While you can hire a third party to do this, you can’t avoid the hardware costs of setting up your VoIP phones.

Cloud-based VoIP, on the other hand, means all the software and hardware are hosted and maintained by a VoIP provider. Other than the physical phones, everything else is provided virtually, which means you won’t be bothered with expensive hardware costs nor will you need an in-house staff to manage the system.

But since all support requests must be addressed by your VoIP provider, service responsiveness and flexibility are crucial, as they can directly impact your daily operations.

Security
You might think having on-premises VoIP is the obvious choice when it comes to security, and in one specific case, that’s true. If you have vast IT resources, deploying VoIP on premises gives you better security control since you will know your system’s capabilities.

But for small to medium-sized businesses, cloud-hosted VoIP remains a favorable option because every aspect of security is taken care of by a provider whose reputation rests on maintaining the most stringent security measures. That entity is well-versed in identifying vulnerabilities, reducing the area of attacks, and protecting all entry points.

Control
On-premises solutions give you better control of your VoIP phones since you can design systems suited to your needs without relying on a third party. This makes it a popular choice for larger enterprises with dedicated IT technicians who are needed to customize and manage the system.

With cloud-hosted VoIP, you relinquish a certain amount of control to your service provider, which is the price you pay for the convenience of professional deployment and maintenance. This, however, doesn’t give your provider the right to monitor your calls or conduct any activity that breaches your business’s confidentiality.

Scalability
With on-premises VoIP systems, you rely on your in-house personnel to add or remove features to accommodate your changing needs. There are various backend processes involved and every expansion often increases the complexity you have to manage yourself.

With a cloud-hosted solution, you’ll have an entire team of technicians at your beck and call, so features can be added or removed as needed. If you’re anticipating future changes, cloud-hosted VoIP will be more effective in the long run.

Whether you’re looking to host your VoIP phone systems on-premises or in the cloud, we can help make the process quick and painless. Give us a call today, and we’ll help you decide.

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Differentiating Groups, Yammer, and Teams

Yammer, Outlook Groups, and Microsoft Teams have plenty in common. They’re all Office 365 tools designed for sharing files and communicating with colleagues. So what differentiates each from the other and when should you use them? Let’s take a quick look.

Outlook Groups

With Outlook Groups, every member gets a shared inbox, calendar, project planner, notebook, and document library. You also get the ability to connect to third-party apps such as Twitter, Trello, and Mailchimp, so notifications are sent directly to your shared inbox.

This means all relevant messages and information are contained in one place, so if a majority of your conversations occur via email, Outlook Groups is ideal. What’s more, HR and sales departments that communicate with external parties will also find plenty of uses for its email features.

A big drawback with Outlook Groups, however, is email overload. Because all messages and notifications are sent to one inbox, users may become overwhelmed by the number of emails they have to sort through every day.

Microsoft Teams

Microsoft Teams, a chat-based collaboration platform similar to Slack, works with Skype for Business so you can text, call, video chat, and share files with colleagues. Thanks to its seamless integrations with other Office 365 programs, you can even work on shared files without having to leave the app.

Unlike Groups, Microsoft Teams is designed for high-velocity collaboration, making it the best of the three for completing projects with tight deadlines or other tasks where employees need immediate feedback.

Yammer

Much like Groups and Teams, Yammer works well with other Office 365 tools like Outlook and OneDrive. However, Yammer is a professional social media app designed to foster open communication and break down barriers between teams.

With Yammer, important files and announcements can be shared with the entire company like an office bulletin board. Users can see the most popular post on their feeds, follow it, and even provide their input by leaving a comment.

Yammer also takes design elements and features from popular social media apps like Facebook, making it a popular choice for companies with millennials in their workforce.

Although we’ve discussed the fundamental differences between Groups, Teams, and Yammer, we’ve barely scratched the surface of what each app can do. To figure out which apps you need, you must understand how your employees work, how they prefer to collaborate, and what you want to achieve.

But there’s another way to find the right app for your business. Contact us today for an IT assessment!

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Understanding Office collaboration tools

Office 365 is so chock-full of apps, it’s sometimes difficult to keep track of them all. Sure, you have the most popular tools like Word and Skype for Business, but there are three tools in the lineup that seem like they could be used the same way: Outlook Groups, Yammer, and Microsoft Teams. Read on to find out what makes these collaboration tools different from one another and when each of them should be used.

Outlook Groups

With Outlook Groups, every member gets a shared inbox, calendar, project planner, notebook, and document library. You also get the ability to connect to third-party apps such as Twitter, Trello, and Mailchimp, so notifications are sent directly to your shared inbox.

This means all relevant messages and information are contained in one place, so if a majority of your conversations occur via email, Outlook Groups is ideal. What’s more, HR and sales departments that communicate with external parties will also find plenty of uses for its email features.

A big drawback with Outlook Groups, however, is email overload. Because all messages and notifications are sent to one inbox, users may become overwhelmed by the number of emails they have to sort through every day.

Microsoft Teams

Microsoft Teams, a chat-based collaboration platform similar to Slack, works with Skype for Business so you can text, call, video chat, and share files with colleagues. Thanks to its seamless integrations with other Office 365 programs, you can even work on shared files without having to leave the app.

Unlike Groups, Microsoft Teams is designed for high-velocity collaboration, making it the best of the three for completing projects with tight deadlines or other tasks where employees need immediate feedback.

Yammer

Much like Groups and Teams, Yammer works well with other Office 365 tools like Outlook and OneDrive. However, Yammer is a professional social media app designed to foster open communication and break down barriers between teams.

With Yammer, important files and announcements can be shared with the entire company like an office bulletin board. Users can see the most popular post on their feeds, follow it, and even provide their input by leaving a comment.

Yammer also takes design elements and features from popular social media apps like Facebook, making it a popular choice for companies with millennials in their workforce.

Although we’ve discussed the fundamental differences between Groups, Teams, and Yammer, we’ve barely scratched the surface of what each app can do. To figure out which apps you need, you must understand how your employees work, how they prefer to collaborate, and what you want to achieve.

But there’s another way to find the right app for your business. Contact us today for an IT assessment!

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Groups, Yammer, and Teams: What are they?

While most Office 365 apps serve a unique purpose, tools like Outlook Groups, Yammer, and Microsoft Teams can all be used for office communication and collaboration. However, there are small differences in the way they can be used. Let us break it down for you.

Outlook Groups

With Outlook Groups, every member gets a shared inbox, calendar, project planner, notebook, and document library. You also get the ability to connect to third-party apps such as Twitter, Trello, and Mailchimp, so notifications are sent directly to your shared inbox.

This means all relevant messages and information are contained in one place, so if a majority of your conversations occur via email, Outlook Groups is ideal. What’s more, HR and sales departments that communicate with external parties will also find plenty of uses for its email features.

A big drawback with Outlook Groups, however, is email overload. Because all messages and notifications are sent to one inbox, users may become overwhelmed by the number of emails they have to sort through every day.

Microsoft Teams

Microsoft Teams, a chat-based collaboration platform similar to Slack, works with Skype for Business so you can text, call, video chat, and share files with colleagues. Thanks to its seamless integrations with other Office 365 programs, you can even work on shared files without having to leave the app.

Unlike Groups, Microsoft Teams is designed for high-velocity collaboration, making it the best of the three for completing projects with tight deadlines or other tasks where employees need immediate feedback.

Yammer

Much like Groups and Teams, Yammer works well with other Office 365 tools like Outlook and OneDrive. However, Yammer is a professional social media app designed to foster open communication and break down barriers between teams.

With Yammer, important files and announcements can be shared with the entire company like an office bulletin board. Users can see the most popular post on their feeds, follow it, and even provide their input by leaving a comment.

Yammer also takes design elements and features from popular social media apps like Facebook, making it a popular choice for companies with millennials in their workforce.

Although we’ve discussed the fundamental differences between Groups, Teams, and Yammer, we’ve barely scratched the surface of what each app can do. To figure out which apps you need, you must understand how your employees work, how they prefer to collaborate, and what you want to achieve.

But there’s another way to find the right app for your business. Contact us today for an IT assessment!

Posted in General Articles A, Office | Tagged , , , , , , | Comments closed

Recover your privacy in Windows 10

Advertisers are able to target their consumers more effectively thanks to social media. But did you know that your operating system might also be giving away information about your online searches to advertising agencies? Learn more about Windows 10’s not-so-private settings and how these can be fixed.

Turn personalized advertising off

For those unaware, Windows 10 assigns each user an “advertising ID” to personalize your ad experience based on your recent browser history. If you’re okay with seeing generic ads targeted to you based on demographics rather than your ID, we recommend turning this feature off.

  1. First, click on the magnifying glass symbol next to the Windows logo, at the bottom left of your screen.
  2. Next, type in Privacy; click on it, and select General.
  3. Check your computer’s privacy settings for any changes.
  4. Lastly, open your web browser and go to this link. Once there, select Off for :Personalized ads wherever I use my Microsoft account” and “Personalized ads in this browser.”

This resets your ad ID, allowing you to experience the joys of web surfing without the creepy targeted advertisements.

Disable Cortana

Voice-controlled digital assistants have become big business. Microsoft capitalizes on this market with Cortana, an incredibly resourceful, built-in assistant that allows you to quickly set reminders, schedule events, and send email, among many other intuitive features. It uses the information it collects similarly to how Google’s Android-based assistant does it. However, Cortana can become overbearing at times.

  1. To turn it off, click on the Cortana icon in the taskbar, followed by the notebook icon on the left hand side of the pop-up panel.
  2. Click on Settings; this should present you with the first option that says, “Cortana can give you suggestions, ideas, reminders, alerts and more”. Slide that to Off.

Once disabled, the Cortana option disappears, and you’re now presented with a search bar that you can use to search for things online or on your desktop.

Stop peer-to-peer file sharing

With peer-to-peer (P2P) file sharing enabled, Windows 10 shares downloaded updates to your PC with other Windows 10 users by default. This helps other users update their systems faster, and speeds up your upgrade downloads, as well. However, if you are unhappy with your files being utilized by other users, you can turn it off.

  1. Head over to Settings once again.
  2. Click on Update and Security > Windows Update > Advanced Options, and finally select Choose how updates are delivered.
  3. By default, the “Updates from more than one place” setting is on, followed by two options: distribute updates only to PCs on local network, and shut off P2P updates entirely. If you want to disable this feature entirely without worrying about specifics, then move the slider to Off.

If you want to share your files with PCs on your in-house network only, leave the slider in the On position and select PCs on my local network. For more detailed instructions on how to stop P2P updates, click here.

Blunt Microsoft’s Edge

Remember Internet Explorer? Think of Microsoft Edge as the same, just on steroids. The tech giant’s fancy new browser is chock-full of features — such as Cortana Integration and typing prediction — which may make you uncomfortable, since all the features send data back to Microsoft. To turn off these intrusive functionalities, open Edge and click on the menu icon in the far right corner (three horizontal dots).

Once in, click on View Advanced Settings. There you have the option to disable Adobe Flash — which stops those Flash cookies from going anywhere. You’ll also encounter a bunch of settings you might want to disable under the Privacy and Services section.

These simple security tips will stop Microsoft from tracking your online movements for good! In case you’re interested in protecting your privacy, don’t hesitate to contact us today for all matters security related.

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How to disable nosy Windows 10 settings

Windows 10’s Cortana tries to be helpful by displaying accurate, personalized ads based on your online searches and spamming useful suggestions as you type. But this can start to feel invasive after a while. Here are some tips you can use to keep Microsoft’s watchful eye off your computer activity.

Turn personalized advertising off

For those unaware, Windows 10 assigns each user an “advertising ID” to personalize your ad experience based on your recent browser history. If you’re okay with seeing generic ads targeted to you based on demographics rather than your ID, we recommend turning this feature off.

  1. First, click on the magnifying glass symbol next to the Windows logo, at the bottom left of your screen.
  2. Next, type in Privacy; click on it, and select General.
  3. Check your computer’s privacy settings for any changes.
  4. Lastly, open your web browser and go to this link. Once there, select Off for :Personalized ads wherever I use my Microsoft account” and “Personalized ads in this browser.”

This resets your ad ID, allowing you to experience the joys of web surfing without the creepy targeted advertisements.

Disable Cortana

Voice-controlled digital assistants have become big business. Microsoft capitalizes on this market with Cortana, an incredibly resourceful, built-in assistant that allows you to quickly set reminders, schedule events, and send email, among many other intuitive features. It uses the information it collects similarly to how Google’s Android-based assistant does it. However, Cortana can become overbearing at times.

  1. To turn it off, click on the Cortana icon in the taskbar, followed by the notebook icon on the left hand side of the pop-up panel.
  2. Click on Settings; this should present you with the first option that says, “Cortana can give you suggestions, ideas, reminders, alerts and more”. Slide that to Off.

Once disabled, the Cortana option disappears, and you’re now presented with a search bar that you can use to search for things online or on your desktop.

Stop peer-to-peer file sharing

With peer-to-peer (P2P) file sharing enabled, Windows 10 shares downloaded updates to your PC with other Windows 10 users by default. This helps other users update their systems faster, and speeds up your upgrade downloads, as well. However, if you are unhappy with your files being utilized by other users, you can turn it off.

  1. Head over to Settings once again.
  2. Click on Update and Security > Windows Update > Advanced Options, and finally select Choose how updates are delivered.
  3. By default, the “Updates from more than one place” setting is on, followed by two options: distribute updates only to PCs on local network, and shut off P2P updates entirely. If you want to disable this feature entirely without worrying about specifics, then move the slider to Off.

If you want to share your files with PCs on your in-house network only, leave the slider in the On position and select PCs on my local network. For more detailed instructions on how to stop P2P updates, click here.

Blunt Microsoft’s Edge

Remember Internet Explorer? Think of Microsoft Edge as the same, just on steroids. The tech giant’s fancy new browser is chock-full of features — such as Cortana Integration and typing prediction — which may make you uncomfortable, since all the features send data back to Microsoft. To turn off these intrusive functionalities, open Edge and click on the menu icon in the far right corner (three horizontal dots).

Once in, click on View Advanced Settings. There you have the option to disable Adobe Flash — which stops those Flash cookies from going anywhere. You’ll also encounter a bunch of settings you might want to disable under the Privacy and Services section.

These simple security tips will stop Microsoft from tracking your online movements for good! In case you’re interested in protecting your privacy, don’t hesitate to contact us today for all matters security related.

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Turn off Windows 10’s invasive settings

Windows 10 is slowly becoming the operating system of choice because of its improvements over past versions. But it isn’t perfect, as many users have complained about its intrusive default privacy settings. Reclaim your privacy with these tips on disabling its nosy settings.

Turn personalized advertising off

For those unaware, Windows 10 assigns each user an “advertising ID” to personalize your ad experience based on your recent browser history. If you’re okay with seeing generic ads targeted to you based on demographics rather than your ID, we recommend turning this feature off.

  1. First, click on the magnifying glass symbol next to the Windows logo, at the bottom left of your screen.
  2. Next, type in Privacy; click on it, and select General.
  3. Check your computer’s privacy settings for any changes.
  4. Lastly, open your web browser and go to this link. Once there, select Off for :Personalized ads wherever I use my Microsoft account” and “Personalized ads in this browser.”

This resets your ad ID, allowing you to experience the joys of web surfing without the creepy targeted advertisements.

Disable Cortana

Voice-controlled digital assistants have become big business. Microsoft capitalizes on this market with Cortana, an incredibly resourceful, built-in assistant that allows you to quickly set reminders, schedule events, and send email, among many other intuitive features. It uses the information it collects similarly to how Google’s Android-based assistant does it. However, Cortana can become overbearing at times.

  1. To turn it off, click on the Cortana icon in the taskbar, followed by the notebook icon on the left hand side of the pop-up panel.
  2. Click on Settings; this should present you with the first option that says, “Cortana can give you suggestions, ideas, reminders, alerts and more”. Slide that to Off.

Once disabled, the Cortana option disappears, and you’re now presented with a search bar that you can use to search for things online or on your desktop.

Stop peer-to-peer file sharing

With peer-to-peer (P2P) file sharing enabled, Windows 10 shares downloaded updates to your PC with other Windows 10 users by default. This helps other users update their systems faster, and speeds up your upgrade downloads, as well. However, if you are unhappy with your files being utilized by other users, you can turn it off.

  1. Head over to Settings once again.
  2. Click on Update and Security > Windows Update > Advanced Options, and finally select Choose how updates are delivered.
  3. By default, the “Updates from more than one place” setting is on, followed by two options: distribute updates only to PCs on local network, and shut off P2P updates entirely. If you want to disable this feature entirely without worrying about specifics, then move the slider to Off.

If you want to share your files with PCs on your in-house network only, leave the slider in the On position and select PCs on my local network. For more detailed instructions on how to stop P2P updates, click here.

Blunt Microsoft’s Edge

Remember Internet Explorer? Think of Microsoft Edge as the same, just on steroids. The tech giant’s fancy new browser is chock-full of features — such as Cortana Integration and typing prediction — which may make you uncomfortable, since all the features send data back to Microsoft. To turn off these intrusive functionalities, open Edge and click on the menu icon in the far right corner (three horizontal dots).

Once in, click on View Advanced Settings. There you have the option to disable Adobe Flash — which stops those Flash cookies from going anywhere. You’ll also encounter a bunch of settings you might want to disable under the Privacy and Services section.

These simple security tips will stop Microsoft from tracking your online movements for good! In case you’re interested in protecting your privacy, don’t hesitate to contact us today for all matters security related.

Posted in Windows | Tagged , , , , , , | Comments closed

A closer look at fileless malware

To avoid detection by antimalware programs, cybercriminals are increasingly abusing legitimate software tools and legitimate programs in systems to steal data or ruin its integrity. They use fileless malware to infiltrate trusted applications and issue executables that blend in with normal network traffic or IT/system administration tasks while leaving fewer footprints. Ultimately, your business could be at risk. Let’s see why.

What is fileless malware?

Fileless malware is stored in random access memory (RAM) instead of on the hard drive. In a typical fileless infection, payloads can be injected into the memory of existing software or applications by running scripts within whitelisted or authenticated applications such as PowerShell, which is designed to automate system administration tasks such as view all USB devices, drives, and services installed in the system, schedule a series of demands, or terminate processes (i.e., Task Manager).

Because there are no files to trace, fileless malware escapes detection from most antimalware programs, especially those that use databases of precedents. Furthermore, most automated sensors cannot recognize illicit scripts, and cybersecurity analysts who are trained to identify them usually have a difficult time establishing where to start looking. Fileless malware isn’t as visible compared to traditional malware. They employ a variety of techniques to stay persistent, and can adversely affect the integrity of a business’s process and the infrastructures that run them.

Fileless malware by the numbers

Cybersecurity firm Kaspersky Lab first discovered a type of fileless malware on its very own network a couple of years ago. The final verdict was that it originated from the Stuxnet strain of state-sponsored cyber warfare. The high level of sophistication and government funding meant fileless malware was virtually nonexistent until the beginning of 2017.

In November 2016, attacks using fileless malware saw an uptick of 13% according to a report. In the same quarter, attacks surged 33% compared to the first quarter. During the first quarter of 2017, more PowerShell-related attacks were reported on more than 12,000 unique machines.

Kaspersky Lab uncovered over 140 infections across 40 different countries. Almost every instance of the fileless malware was found in financial institutions and worked towards obtaining login credentials. In the worst cases, infections had already gleaned enough information to allow cyberattackers to withdraw undisclosed sums of cash from ATMs.

In 2018, cybersecurity firm Trend Micro detected a rising trend of fileless threats throughout the first half of the year.

Is your business at risk?

It is unlikely your business would have been targeted in the earliest stages of this particular strain of malware, but it’s better to be safe than sorry. Businesses should practice defense in depth, where multilayered safeguards are implemented to reduce exposure and mitigate damage. But apart from cultivating a security-aware workforce, what actionable countermeasures can organizations do?

While your business might not be in immediate danger, you should employ solutions that analyze trends in behavior. It is also wise to invest in a managed service provider that offers 24/7 network monitoring, proper patches, and software updates. Call today to get started.

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