Tech Advisory

Technology Advice for Small Businesses

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Teams Phone multiline calling: What IT admins need to know

As of July 2026, Microsoft Teams Phone supports multiple phone lines in the Teams mobile app for iOS and Android. Users assigned more than one number can now choose which line to use when placing calls, view a unified call history that can be filtered by line, and manage calls across all their assigned numbers… Continue reading Teams Phone multiline calling: What IT admins need to know

Speed up your Windows workflow with these keyboard shortcuts

Keyboard shortcuts activate commands faster than mouse navigation, and Windows 10 and 11 include a solid library of them, covering window layout, task switching, and desktop management. The ones below are among the most useful for anyone who works with multiple windows or applications at once. Snap: Arrange windows without the mouse Snap is one… Continue reading Speed up your Windows workflow with these keyboard shortcuts

Understanding what HTTPS does and doesn’t protect

HTTPS has become the baseline security standard for websites, and browsers now flag sites that don’t use it as potentially unsafe. But the presence of HTTPS is not a guarantee that a site is trustworthy. Knowing what it protects and what it doesn’t is more useful than simply looking for the padlock and proceeding. What… Continue reading Understanding what HTTPS does and doesn’t protect

Electronic health records: What practices gain when they leave paper behind

Paper-based recordkeeping served healthcare for decades, but its limitations are increasingly difficult to work around in a care environment that demands speed, coordination, and accountability. Electronic health records (EHRs) address those limitations directly, offering benefits that span clinical quality, operational efficiency, patient engagement, and long-term cost. What an EHR contains An electronic health record is… Continue reading Electronic health records: What practices gain when they leave paper behind

IT security audits: Finding vulnerabilities before attackers do

The businesses best positioned to withstand a cyberattack are those that understand their own vulnerabilities before an attacker finds them. IT security audits help businesses gain that understanding through a structured, documented review of their security measures. Regular audits identify where protections are working effectively and where gaps need to be addressed. What an IT… Continue reading IT security audits: Finding vulnerabilities before attackers do

The business cost of overheating hardware — and 5 strategies to prevent it

When business computers and servers run too hot, the consequences range from reduced performance to premature hardware failure and, in serious cases, fire risk. The good news is that most overheating problems are preventable with a combination of smart placement, regular maintenance, appropriate cooling equipment, and monitoring. Here’s what to know. What heat actually does… Continue reading The business cost of overheating hardware — and 5 strategies to prevent it

FXS and FXO explained: The analog telephony basics every VoIP setup depends on

VoIP systems have transformed business communications, but many organizations still rely on a mix of VoIP and traditional analog infrastructure. Understanding the difference between FXS and FXO ports — the two analog telephony interfaces at the heart of that hybrid setup — is essential for anyone configuring, troubleshooting, or planning a business phone system. The… Continue reading FXS and FXO explained: The analog telephony basics every VoIP setup depends on

Excel slicers: The visual filtering tool most users don’t know about

Excel’s standard filtering tools work, but they’re not designed for speed or visual clarity, especially with large datasets. Slicers change the experience entirely, replacing dropdown lists with clickable buttons that let you filter tables, PivotTables, and charts in seconds. Here’s how to set them up and get the most out of them. Anyone who has… Continue reading Excel slicers: The visual filtering tool most users don’t know about

What is number porting? A guide for businesses switching providers

Most businesses changing phone providers assume the number transfer is the easy part. Federal Communications Commission (FCC) rules protect your right to keep your numbers when switching carriers, but the process still involves coordination between providers, documentation, and several steps where errors can cause delays. Understanding how it works before you start saves time, reduces… Continue reading What is number porting? A guide for businesses switching providers

Shared mailboxes in Microsoft 365: A definitive guide

Support desks, front desk teams, and department-wide inboxes all have something in common: email that belongs to a role or function rather than a person. Microsoft 365’s shared mailbox feature is built for exactly this scenario, allowing a team to send and receive from a shared address while each member accesses it through their own… Continue reading Shared mailboxes in Microsoft 365: A definitive guide