Technology Advice for Small Businesses

Workplace Analytics: An essential tool for business productivity

Microsoft Workplace Analytics presents a clear picture of employee performance, giving managers and leaders actionable insights to enhance productivity. Learn more about this valuable tool and its benefits to businesses of all sizes across industries.

How does Workplace Analytics work?

A paid add-on to Office 365 enterprise plans, Workplace Analytics extracts behavioral insights from data gathered from emails, calendars, documents, and Office 365 apps. This means any data an employee enters into Office 365 can be used to assess their performance and productivity.

The data from which insights are gleaned are generated by employees themselves — how much time they spend on meetings, who they communicate with, and how much time they spend on productive tasks.

All this data can be viewed on the Workplace Analytics dashboard, where information is sorted using the following metrics:

  • Week in the life provides information on how the entire organization spends time and how employees collaborate with one another.
  • Meetings overview shows the amount of time people spend in meetings.
  • Management and coaching presents information about one-on-one meetings between each employee and their direct manager.
  • The internal networks metric shows how people within your organization communicate and collaborate with one another.
  • External collaboration provides insights into how your employees connect with individuals or teams from third-party organizations.
  • Teams collaboration takes a look at how employees and managers use Microsoft Teams to communicate with their colleagues.

What does Workplace Analytics aim to do?

Workplace Analytics is designed to solve businesses’ most common problems, specifically issues related to productivity and engagement.

Using Workplace Analytics data, business leaders can develop effective productivity strategies for the entire company. For instance, if the data shows that employees spend 60% of their time in meetings, managers can come up with a strategy to make meetings shorter or less frequent so staff can focus on productive tasks. Similarly, human resources personnel can use data on employees’ work patterns to identify the causes of burnout — now a widespread issue across businesses and industries — and make recommendations to address it.

Workplace Analytics can be also used to determine how workers collaborate with internal and external parties. Suppose a member of your sales team frequently works and communicates with certain vendors. The sales team’s manager can pull up Workplace Analytics data and use it to assess whether or not this collaboration is helping the team meet targets, or if it’s causing them to miss out on other, more critical opportunities for collaboration and/or making a sale. Based on this information, the manager can also identify which employees are most likely to meet or exceed their targets and set company-wide standards accordingly.

Finally, Workplace Analytics allows managers to determine an employee’s level of engagement, and whether workloads are fairly distributed among workers and/or departments.

To ensure you get the full benefits of Workplace Analytics, partner with a reputable managed IT services provider like us. Our experts are highly skilled and experienced in implementing and managing Microsoft programs and services, so you can rest easy knowing your business is in good hands. Drop us a line today.