Technology Advice for Small Businesses

Where to get help with Office 2019 issues

Microsoft Office 2019 is a popular and top-selling productivity suite. A one-time purchase gives you access to an array of applications that you can use to create and edit documents, spreadsheets, and presentations for school or work. While the program is easy to use, there are times when people need help. Here’s where to get help.


Let’s assume you have Office installed and an application is running, but you need to figure out something. Put an end to your frustration with any of these options for quick answers to your problems.

First, press F1 to open the help database and search for a solution. Or click the question mark (?) in the upper right corner of any Office program to do the same thing.

MS Diagnostics

When an Office program crashes or fails to launch, it doesn’t necessarily mean that the software has been corrupted or needs to be reinstalled. To be sure, consult the suite’s in-house physician called MS Diagnostics. This tool tests the program for existing and potential problems and provides repair options too.

Office Support

If the problems are not solved with MS Diagnostics, turn to Office Support. This is one of the six main tabs on the Office website.

Once you open Office Support, it asks: “What do you need help with?” Select a specific application or product or choose All products in the field. In the search box, enter the keywords that are relevant to the issue. This brings up a list of results that match the words you have entered. Many users normally find what they need on this page.

Community forums

Sometimes, the information on the Microsoft website is too general and doesn’t give you a clue to what’s wrong. For a more thorough fix, check out the online Office forums. Many of them tackle various issues about Office and offer solutions. Joining forums can be helpful, especially when you want to learn new things.

Tech support

If everything else fails, get in touch with Microsoft’s technical support. Air your concerns and an expert will come to your aid. In case of recurring issues, call us now and we will do our best to help you.