Technology Advice for Small Businesses

Optimize your phones by sidestepping these VoIP issues

When a technology that promises to cut the expense of your old technology in half is released on the market, it certainly can raise some eyebrows. We all know, when a deal sounds too good to be true, it usually is. So when it comes to Voice over Internet Protocol (VoIP) and its claims of radically reducing phone costs, what’s the catch? Here are some issues you need to watch out for.

  • Poor call quality
  • Complicated and frustrating VoIP system management
  • Negative on-hold experience for customers

Experiencing any of these issues can tarnish your company’s reputation and result in a loss of profits, so it’s important to implement the following solutions.

Know what you want out of your VoIP phone solution

If your business handles hundreds of customer service calls a day, you will have different telephony needs than a business that is mainly using their phone system as a method for internal communication. That’s why it’s important to know exactly what you want out of your VoIP phone solution. Do you want to use it to answer a few customer service calls a day and communicate between internal staff? Will you be holding video meetings with it? If you know what you want out of your VoIP system in advance, it sets you up to have a practical discussion of your bandwidth and feature requirements with a service provider.

Find an experienced service provider

VoIP providers can make or break the success of your new phone system. The three problems listed above can all be avoided with an experienced service provider installing and maintaining your system. They let you know the strengths, weaknesses, and limitations of the technology, and give you realistic expectations of what you’ll get from the service. This ensures you aren’t let down and that you don’t suffer a bad telephony experience that irritates customers.

A trusted VoIP provider will also have in-depth experience with installations. They can help you define a strategy that meets your business’s specific needs, provide recommendations on system design and management, and enable the superb call experience your customers expect. Additionally, the right VoIP providers may offer training and support to ensure you understand how to use the system effectively. They’re also a quick phone call away if problems arise.

What if your existing VoIP system has turned buggy?

Although it’s better to consult an experienced VoIP provider before your initial installation, it’s not too late to course-correct. A trusted VoIP provider can help you resolve many of the issues you’re experiencing. Don’t settle for a VoIP system that hurts your business. You can make VoIP work for your business, and save thousands of dollars in the process.

If you need advice on installing a new VoIP system or fixing your current one, don’t hesitate to call us. Our experts can provide you with the consultation, support, and service that enables your business to enjoy the cost savings and power of VoIP. Call us today.