Obtaining patient engagement

Genhealth_Oct02_AFor the first time ever, achieving meaningful use depends on patient behavior: Meaningful use Stage 2 requires at least 5 percent of a health-care provider’s patients to be engaged in their own care— either through an electronic medical record (EMR) or an online portal.

The push for patient engagement is understandable, if data provided by the Robert Wood Johnson Foundation is accurate. According to the foundation, patients who are not engaged in their own health care can cost 21 percent more than patients who are highly engaged.

But, many health-care providers are worried about the patient engagement requirement, and for good reason: To some extent patient engagement is out of the physician’s control. But it doesn’t have to be, with good communication, both in the office and via electronic followup.

The first step is letting your patients know you have an online portal, which they may not be aware of. According to a survey from Technology Advice, a consulting firm, 40 percent of people who saw a primary-care physician within the last year didn’t even know if the physician offered a portal.

Keep in mind, however, that you may want to do more than create and communicate about a patient portal. By creating a vehicle that connects all stakeholders across the health-care continuum—patients and physicians alike—you truly elevate the patient experience.

If you are looking for help meeting these requirements, contact us today to learn how our systems and experts can support your practice.

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