VoIP’s evolution in 2018

While Voice over IP (VoIP) phone systems may not get as much attention as the cloud or CRM software, you’ll be happy to know there is an evolution in store for 2018. From new features to market trends, here are our predictions for VoIP in the coming year.

Faster networks will improve call quality
With more 5G mobile networks expected to go online in 2018, the quality of VoIP calls will get even better. 5G offers wireless speeds ten times faster than 4G, significantly reducing common issues like call jitter, echoes, and packet loss. Faster upload and download speeds also allow for stable, high-quality video streaming from anywhere with a strong 5G signal. All in all, this new mobile network will definitely empower more users to work remotely.

Artificial intelligence will enhance telecom systems
AI technology has huge implications for VoIP phone systems.

Before a call, AI could be used to recognize poor call-quality and fix it immediately — like a self-healing network. This means issues like low bandwidth, improper network configuration, and high latency can be resolved in real time, guaranteeing crystal clear calls and minimizing the need for human intervention.

We also anticipate AI-powered unified communications programs that will analyze conversations, email correspondence, and speech patterns also in real time to produce valuable insights into customer behavior and sales performance. With this information, marketing firms will be able to improve their sales tactics and customer service.

So far, major developers and telecom providers are still working on prototypes of this technology, but more AI functionality will likely appear in 2018.

Voice assistants will get smarter
In addition to providing customer-behavior analytics, we predict that AI will also be used to answer calls. Thanks to improvements in language processing, voice assistants like Siri and Alexa are getting better at interpreting simple commands and interacting directly with customers.

For example, voice bots can handle simple queries that would normally be found in FAQs, while customer service agents resolve more complicated issues. If implemented correctly, this has the potential to increase resolution rates and reduce time spent on basic tasks.

Plain old telephone systems will die out
Given the popularity of VoIP phone systems, telecom analysts predict that the demise of traditional landlines is well underway. Of course, support for old-school phone systems will still be available, but the businesses that use them will be a minority.

VoIP offers enterprise-level features, hardware, support, and upgrades for a fixed monthly fee, making it a smarter choice for future-proofing business communications.

This is why you should consider VoIP migration your goal for 2018. As a professional VoIP provider, we can help you with this process. Simply contact us today to learn about all the benefits of a futuristic phone system.

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VoIP trends that will take over 2018

Voice over IP (VoIP) phone systems are over two decades old, and still going strong. That’s because it provides businesses with unparalleled mobility. What’s more, VoIP developers are constantly improving the technology, which means we can expect some exciting new trends for telecommunications in 2018. Here are just a few of them.

Faster networks will improve call quality
With more 5G mobile networks expected to go online in 2018, the quality of VoIP calls will get even better. 5G offers wireless speeds ten times faster than 4G, significantly reducing common issues like call jitter, echoes, and packet loss. Faster upload and download speeds also allow for stable, high-quality video streaming from anywhere with a strong 5G signal. All in all, this new mobile network will definitely empower more users to work remotely.

Artificial intelligence will enhance telecom systems
AI technology has huge implications for VoIP phone systems.

Before a call, AI could be used to recognize poor call-quality and fix it immediately — like a self-healing network. This means issues like low bandwidth, improper network configuration, and high latency can be resolved in real time, guaranteeing crystal clear calls and minimizing the need for human intervention.

We also anticipate AI-powered unified communications programs that will analyze conversations, email correspondence, and speech patterns also in real time to produce valuable insights into customer behavior and sales performance. With this information, marketing firms will be able to improve their sales tactics and customer service.

So far, major developers and telecom providers are still working on prototypes of this technology, but more AI functionality will likely appear in 2018.

Voice assistants will get smarter
In addition to providing customer-behavior analytics, we predict that AI will also be used to answer calls. Thanks to improvements in language processing, voice assistants like Siri and Alexa are getting better at interpreting simple commands and interacting directly with customers.

For example, voice bots can handle simple queries that would normally be found in FAQs, while customer service agents resolve more complicated issues. If implemented correctly, this has the potential to increase resolution rates and reduce time spent on basic tasks.

Plain old telephone systems will die out
Given the popularity of VoIP phone systems, telecom analysts predict that the demise of traditional landlines is well underway. Of course, support for old-school phone systems will still be available, but the businesses that use them will be a minority.

VoIP offers enterprise-level features, hardware, support, and upgrades for a fixed monthly fee, making it a smarter choice for future-proofing business communications.

This is why you should consider VoIP migration your goal for 2018. As a professional VoIP provider, we can help you with this process. Simply contact us today to learn about all the benefits of a futuristic phone system.

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2018 VoIP developments you need to know

According to several experts, Voice over IP (VoIP) phone systems are one of the top investments businesses make, and for good reason. The ability to call anyone from anywhere with an internet connection gives employees lots of flexibility. And with 2018 just around the corner, there will be new VoIP developments to look forward to.

Faster networks will improve call quality
With more 5G mobile networks expected to go online in 2018, the quality of VoIP calls will get even better. 5G offers wireless speeds ten times faster than 4G, significantly reducing common issues like call jitter, echoes, and packet loss. Faster upload and download speeds also allow for stable, high-quality video streaming from anywhere with a strong 5G signal. All in all, this new mobile network will definitely empower more users to work remotely.

Artificial intelligence will enhance telecom systems
AI technology has huge implications for VoIP phone systems.

Before a call, AI could be used to recognize poor call-quality and fix it immediately — like a self-healing network. This means issues like low bandwidth, improper network configuration, and high latency can be resolved in real time, guaranteeing crystal clear calls and minimizing the need for human intervention.

We also anticipate AI-powered unified communications programs that will analyze conversations, email correspondence, and speech patterns also in real time to produce valuable insights into customer behavior and sales performance. With this information, marketing firms will be able to improve their sales tactics and customer service.

So far, major developers and telecom providers are still working on prototypes of this technology, but more AI functionality will likely appear in 2018.

Voice assistants will get smarter
In addition to providing customer-behavior analytics, we predict that AI will also be used to answer calls. Thanks to improvements in language processing, voice assistants like Siri and Alexa are getting better at interpreting simple commands and interacting directly with customers.

For example, voice bots can handle simple queries that would normally be found in FAQs, while customer service agents resolve more complicated issues. If implemented correctly, this has the potential to increase resolution rates and reduce time spent on basic tasks.

Plain old telephone systems will die out
Given the popularity of VoIP phone systems, telecom analysts predict that the demise of traditional landlines is well underway. Of course, support for old-school phone systems will still be available, but the businesses that use them will be a minority.

VoIP offers enterprise-level features, hardware, support, and upgrades for a fixed monthly fee, making it a smarter choice for future-proofing business communications.

This is why you should consider VoIP migration your goal for 2018. As a professional VoIP provider, we can help you with this process. Simply contact us today to learn about all the benefits of a futuristic phone system.

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Facebook Messenger: The Key to Growth

With over 1.3 billion monthly active users, Facebook’s Messenger app is an unprecedented success. Facebook is now looking to fully utilize the potential of this monster user base and has therefore added a feature for improving connectivity between local businesses and consumers. Read on to learn how this feature could benefit you!

The How

By installing a plug-in called Customer Chat, retailers can integrate Facebook Messenger with their website, letting their customer support representatives carry on conversations with clients just like they would on Facebook.

Customer Chat also saves conversation histories, meaning a user can be talking to a customer representative on their website and then continue the conversation once they shift to Facebook — without having to start a new conversation. Customer Chat is now open to any business in the form of an ‘expanded public beta.’

Here’s Facebook’s guide detailing how to install Customer Chat.

Facebook’s Grand Plan

Like all new services, the success depends on the users. Customer Chat’s primary user base seems to be those who lack the time or confidence involved in sending a formal e-mail for a casual business inquiry.

Regardless, Facebook has long been developing its platform with an eye on chat’s broader benefits to tighten its grip on businesses. A recent stat indicates Facebook Messenger has surpassed 1.3 billion monthly active users.

So, What Next?

As Facebook seems to be monopolizing and clamping down on the communication realm — both private and business — with Facebook Messenger and Whatsapp, the plan is clear: They want to absorb even more of the communications that usually take place over phone calls and e-mail.

It is still an uncertainty if the new Messenger feature will have a large impact on Facebook’s grand plan, but it certainly won’t hurt if it ends up working. Customer Chat opens up new avenues of integration, such as sending money, making video calls or even convincing customer service reps to give you a refund. Thus making Facebook the go-to app for anything and everything.

Got any questions about Facebook? Let us help you understand the technicalities. Call us today!

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Facebook Messenger’s Best Feature Yet?

In November, 2017, Facebook announced that their extremely popular Facebook Messenger application would allow businesses to speak to customers on both their own websites and from within Facebook Messenger. Read on to discover how your business can benefit from this feature!

The How

By installing a plug-in called Customer Chat, retailers can integrate Facebook Messenger with their website, letting their customer support representatives carry on conversations with clients just like they would on Facebook.

Customer Chat also saves conversation histories, meaning a user can be talking to a customer representative on their website and then continue the conversation once they shift to Facebook — without having to start a new conversation. Customer Chat is now open to any business in the form of an ‘expanded public beta.’

Here’s Facebook’s guide detailing how to install Customer Chat.

Facebook’s Grand Plan

Like all new services, the success depends on the users. Customer Chat’s primary user base seems to be those who lack the time or confidence involved in sending a formal e-mail for a casual business inquiry.

Regardless, Facebook has long been developing its platform with an eye on chat’s broader benefits to tighten its grip on businesses. A recent stat indicates Facebook Messenger has surpassed 1.3 billion monthly active users.

So, What Next?

As Facebook seems to be monopolizing and clamping down on the communication realm — both private and business — with Facebook Messenger and Whatsapp, the plan is clear: They want to absorb even more of the communications that usually take place over phone calls and e-mail.

It is still an uncertainty if the new Messenger feature will have a large impact on Facebook’s grand plan, but it certainly won’t hurt if it ends up working. Customer Chat opens up new avenues of integration, such as sending money, making video calls or even convincing customer service reps to give you a refund. Thus making Facebook the go-to app for anything and everything.

Got any questions about Facebook? Let us help you understand the technicalities. Call us today!

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Facebook Messenger: What’s New?

Over 330 million consumers connected with small businesses via Facebook Messenger in 2017 alone, so it’s evident that the ‘phone call’ era is coming to a close. Since consumers now want constant, immediate online connectivity with their local car dealership, pizza joint, and other local businesses, it is only fitting that Facebook Messenger’s latest feature grants consumers even more flexibility in how they contact their local business.

The How

By installing a plug-in called Customer Chat, retailers can integrate Facebook Messenger with their website, letting their customer support representatives carry on conversations with clients just like they would on Facebook.

Customer Chat also saves conversation histories, meaning a user can be talking to a customer representative on their website and then continue the conversation once they shift to Facebook — without having to start a new conversation. Customer Chat is now open to any business in the form of an ‘expanded public beta.’

Here’s Facebook’s guide detailing how to install Customer Chat.

Facebook’s Grand Plan

Like all new services, the success depends on the users. Customer Chat’s primary user base seems to be those who lack the time or confidence involved in sending a formal e-mail for a casual business inquiry.

Regardless, Facebook has long been developing its platform with an eye on chat’s broader benefits to tighten its grip on businesses. A recent stat indicates Facebook Messenger has surpassed 1.3 billion monthly active users.

So, What Next?

As Facebook seems to be monopolizing and clamping down on the communication realm — both private and business — with Facebook Messenger and Whatsapp, the plan is clear: They want to absorb even more of the communications that usually take place over phone calls and e-mail.

It is still an uncertainty if the new Messenger feature will have a large impact on Facebook’s grand plan, but it certainly won’t hurt if it ends up working. Customer Chat opens up new avenues of integration, such as sending money, making video calls or even convincing customer service reps to give you a refund. Thus making Facebook the go-to app for anything and everything.

Got any questions about Facebook? Let us help you understand the technicalities. Call us today!

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Microsoft Office made easy!

Microsoft is known for their easy-to-use products. But did you know that behind Office’s simple-looking user interface lie many in-depth features? From Word and Excel to PowerPoint and Outlook, here are some free training videos that will help you master them all.

Office Basics is a series of free Office training videos from Microsoft which cover different features and functionality.

Intro to Office Basics

This training video will help you use templates to create professional documents, learn the ins and outs of SmartArt and Charts to express complex data and ideas, and collaborate in shared documents whether you’re working online, offline, or simultaneously with others.

What is Office 365?

Discover the features and upgrades within Office 365 that aren’t available anywhere else, and learn how cloud versions of applications like Word, Excel, and Outlook differ from their desktop counterparts.

Word Training

This training video will show you how to create and edit documents as well as create and format tables in just a few clicks. It also covers document makeovers, how to organize documents, creating mailing lists, and how to translate text instantly.

Excel Training

Creating, organizing, and analyzing data from charts and tables can be quite complicated, which is why this training video is perfect for anyone looking to design workbooks, add text and data, format and analyze charts, and create pivot tables and formulas. Other tips include how to slice data and locate them using VLOOKUP.

PowerPoint Training

There’s more to PowerPoint than adding text to slides. This training video will show you how to create presentations, add and format text, design presentations, add audio, video, and animations, and format images. You’ll also learn about nifty features such as how to match slide colors using the Eyedropper and how to export slides to videos.

Outlook Training

Organize your Outlook inbox with ease and learn how to add and format text and images, manage contacts, calendars, meetings, and to-do lists, as well as other tips such as how to spice up your email signature, keep your inbox clean, and hold meetings using Skype and OneNote.

Microsoft’s new training videos might not be jaw-dropping, but they will surely help users do more with Office. If you’d like to learn more about the benefits of Microsoft Office for small businesses, just give us a call and we’ll be happy to help.

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Do more with Microsoft Office!

Have you been putting off learning about all the features in Microsoft Word, Excel, or PowerPoint? We don’t blame you. But mastering them can be extremely beneficial. That said, here are some free training videos that will help you get more out of Microsoft Office.

Office Basics is a series of free Office training videos from Microsoft which cover different features and functionality.

Intro to Office Basics

This training video will help you use templates to create professional documents, learn the ins and outs of SmartArt and Charts to express complex data and ideas, and collaborate in shared documents whether you’re working online, offline, or simultaneously with others.

What is Office 365?

Discover the features and upgrades within Office 365 that aren’t available anywhere else, and learn how cloud versions of applications like Word, Excel, and Outlook differ from their desktop counterparts.

Word Training

This training video will show you how to create and edit documents as well as create and format tables in just a few clicks. It also covers document makeovers, how to organize documents, creating mailing lists, and how to translate text instantly.

Excel Training

Creating, organizing, and analyzing data from charts and tables can be quite complicated, which is why this training video is perfect for anyone looking to design workbooks, add text and data, format and analyze charts, and create pivot tables and formulas. Other tips include how to slice data and locate them using VLOOKUP.

PowerPoint Training

There’s more to PowerPoint than adding text to slides. This training video will show you how to create presentations, add and format text, design presentations, add audio, video, and animations, and format images. You’ll also learn about nifty features such as how to match slide colors using the Eyedropper and how to export slides to videos.

Outlook Training

Organize your Outlook inbox with ease and learn how to add and format text and images, manage contacts, calendars, meetings, and to-do lists, as well as other tips such as how to spice up your email signature, keep your inbox clean, and hold meetings using Skype and OneNote.

Microsoft’s new training videos might not be jaw-dropping, but they will surely help users do more with Office. If you’d like to learn more about the benefits of Microsoft Office for small businesses, just give us a call and we’ll be happy to help.

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How to master Microsoft Office!

Despite Microsoft Office’s easy-to-use interface, mastering all the features in this suite of productivity tools requires time. But fret not, the following training videos will help you become a Microsoft Office expert fast.

Office Basics is a series of free Office training videos from Microsoft which cover different features and functionality.

Intro to Office Basics

This training video will help you use templates to create professional documents, learn the ins and outs of SmartArt and Charts to express complex data and ideas, and collaborate in shared documents whether you’re working online, offline, or simultaneously with others.

What is Office 365?

Discover the features and upgrades within Office 365 that aren’t available anywhere else, and learn how cloud versions of applications like Word, Excel, and Outlook differ from their desktop counterparts.

Word Training

This training video will show you how to create and edit documents as well as create and format tables in just a few clicks. It also covers document makeovers, how to organize documents, creating mailing lists, and how to translate text instantly.

Excel Training

Creating, organizing, and analyzing data from charts and tables can be quite complicated, which is why this training video is perfect for anyone looking to design workbooks, add text and data, format and analyze charts, and create pivot tables and formulas. Other tips include how to slice data and locate them using VLOOKUP.

PowerPoint Training

There’s more to PowerPoint than adding text to slides. This training video will show you how to create presentations, add and format text, design presentations, add audio, video, and animations, and format images. You’ll also learn about nifty features such as how to match slide colors using the Eyedropper and how to export slides to videos.

Outlook Training

Organize your Outlook inbox with ease and learn how to add and format text and images, manage contacts, calendars, meetings, and to-do lists, as well as other tips such as how to spice up your email signature, keep your inbox clean, and hold meetings using Skype and OneNote.

Microsoft’s new training videos might not be jaw-dropping, but they will surely help users do more with Office. If you’d like to learn more about the benefits of Microsoft Office for small businesses, just give us a call and we’ll be happy to help.

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Say goodbye to pre-installed crapware

A newly bought PC with a heap of unwanted pre-installed trialware is a nightmare for us all. Once it’s on your computer, it will either keep urging you to upgrade to a more expensive version or bombarding you with loads of ads, some of which could compromise security. But thanks to Microsoft Signature Edition PCs, you don’t have to deal with it anymore.

What are Windows 10 Signature Edition PCs?

Microsoft Windows 10 Signature Edition is a new generation of specially configured PCs that are clear of junkware, which is unnecessary software pre-installed by PC manufacturers on new PCs. Microsoft is aiming to provide users with cleaner, more optimized PCs.

What’s tempting about them?

They are cleaner. It’s undeniable that PCs devoid of aggressive attempts to lure you to pay for upgrades is a more pleasant user experience. No more annoyances, no more need to spend time manually uninstalling unnecessary programs yourself.

They are faster. Once PCs are clear of third-party junkware, they’ll load quicker, whether you need to boot, shutdown, sleep, or resume working.

They are more secure, according to Microsoft. The Signature Edition PCs boast a built-in firewall and anti-virus and anti-phishing tools that come with ongoing security support and updates throughout their useful lives. What’s more, ridding your PC of bloatware means reducing the chances of you clicking on suspicious ads that will make your PC prone to attack.

You can find Signature Edition PCs in Microsoft’s brick-and-mortar stores and online, manufactured by leading PC makers such as Dell, Acer, HP, and Lenovo.

Is there any downside?

Possibly, yes. Signature Edition PCs usually cost more than similar machines containing bloatware. This is because bloatware is a source of extra income, and many vendors end up increasing the PC price to make up for the loss.

Another thing to note is that even though the Signature Edition PCs have less third-party software, much of Microsoft’s own crapware remains. That includes Candy Crush Soda Saga, Bubble Witch 3 Saga, and Drawboard PDF. The good news is Microsoft bloatware generally doesn’t affect a PC’s performance unless it is running.

Interested in switching to a cleaner version of Windows, but unsure whether it would be worth it? Before spending your hard-earned money on a piece of hardware, you need to make sure you understand the pros and cons, so why not consult our experts today? They know about computers and can advise you on how to make the right IT investments.

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