Lessons Learned from the World Cup

The recent fever over the FIFA World Cup made unsuspecting victims an easy target for malware makers, spammes, and scammers using the sport as a means to spread nefarious software or lure users into money-making scams.

It seems the entire world was in the grip of the 2010 FIFA World Cup fever as several countries vied for football supremacy in South Africa. Unfortunately, malware makers, spammers, and scammers capitalized on the fever as well, using references to the event as a means to spread nefarious software or lure unsuspecting users into money-making scams.

Some of the threats included 419-style scams, lures selling fake tickets, even fake products and business opportunities related to the World Cup. One particular ploy involved a couple of websites selling a bogus filter to cancel out the sound of noisy “Vuvuzela” trumpets in TV broadcasts. Scammers had even used legitimate websites to sell them—such as eBay and other auction sites.

Several spammers used sophisticated techniques to confuse SPAM filters by using tools to automatically scrape the text from hundreds of websites (including news sites) and using them to spray random bits of this text into their messages. Another new development that was seen were targeted attacks on top executives of international manufacturing companies and government agencies.

With the 2010 World Cup behind us, what does this mean to us now? Everyone should always be on guard against websites, links, or messages that seem too good to be true (because most likely they are), but understanding that scammers and spammers especially thrive during popular events helps everyone to be on extra high alert.

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Preventing Data Loss With Managed Services

Implementing a client-server network and maintaining it with Managed Services can help small to medium-sized businesses prevent data loss events, which lead 43 percent of such businesses to close within two years.

According to DriveSavers data recovery service, 43 percent of companies that lose data in a disaster never reopen, and 90 percent are out of business within two years. How can you prevent data loss—without the hassle and expense of staying on top of the latest technology and continually monitoring backups? Consider a client-server network combined with Managed Services.

With client-server networks, computers and other devices called clients are connected to a centralized computer called a server. The server stores information in a central location, and shares it with the clients on the network.

Why is this a better setup for data loss prevention than the traditional peer-to-peer network, in which computers are connected directly to other computers?

First, because peer-to-peer networks have no centralized security safeguards, anyone connected to the network can gain access to all of the devices on the network, making it easy to lose data through malicious acts by hackers and viruses.

Second, because peer-to-peer networks don’t share information in a centralized loca­tion, if one device on the network fails, all the data stored on that device is lost. This makes it easy to lose data through hardware and software failures.

With a client-server network, you address both of these potential problems. Security software can be installed centrally, ensuring that everyone on the network has the most up-to-date protection. At the same time, access to data that might be lost through malicious acts can be controlled, with different access levels given to different users. It’s also easy to back up (and retrieve, if necessary) data because it’s stored in a centralized location.

The only remaining problem is that maintaining a client-server network requires you to stay on top of the latest technology, monitor backups, and troubleshoot problems—and that can take the resources of a dedicated IT staff.

If you don’t have such an IT staff, or if you’d prefer your IT staff to work on revenue-producing projects, you may want to consider Managed Services. With Managed Services, an IT company monitors your network to ensure security is high and data is backed up regularly. If a problem occurs, it’s addressed quickly, with data retored almost before you know it’s missing.

The best news: Your support costs should be approximately the same as if you were paying to address problems as they arise—but your network’s safety will be significantly higher.

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EMRs Don’t Have to Interfere with Patient Interaction

Physicians wary of adopting an EMR because they think it could get in the way of patient relationships can stop worrying. Designers of today’s best-of-breed EMRs have clearly thought through the natural progression of the patient visit.

As late as mid-2009, the United States still trailed other industrialized countries in regard to physician adoption of EMRs, according to a survey by Commonwealth Fund.

One reason for this may be that older physicians are less likely to use an EMR than younger ones, according to a recent Centers for Disease Control study, but the EMR implementation story involves more than age.

A common fear of EMR adoption is that using an EMR is time-consuming. Many physicians believe that an EMR would interfere with their relationships with patients. A recent Internet Evolution article summarized the problem well:

“Have you ever been ignored by someone who was texting or otherwise engaged in a digital conversation? Did you feel that the person was being rude and unresponsive to you? If your answer to both of these questions is ‘yes,’ then you will understand the real reason why some doctors don’t want to adopt electronic medical records systems (EMRs),” recently blogged an anonymous doctor. “We know instinctively that the human side of medicine—the attentive listening, the visual cues, the continued eye contact, and the careful history and physical exam—is critical to our profession. The problem we have with EMRs is that they often interrupt the sensitive and intuitive parts of what we do. EMRs and other digital ‘tools’ designed to make our work more efficient, may do so at the expense of the human connectedness our patients deserve and need.”

These concerns are valid: It’s every physician’s primary goal to provide the best possible patient care. But EMR use doesn’t have to get in the way of doing so.

“We’re saving time and money, but more importantly, we have much more meaningful interaction with our patients because we don’t have to flip through paper charts…,” says Dr. Thomas Perkins, DO, a partner with the Institute for Athletic Medicine in Auburn Hills, Michigan, which implemented an EMR.

While the fear of altering patient relationships is a good reason to be wary of an EMR, it doesn’t have to be—with the right EMR. An EMR with a highly intuitive interface that requires minimal interaction during a patient consultation, such as gloEMR by gloStream.

“It’s clear to us that gloStream’s product development team really thought through the natural progression of the patient visit,” said Dominick Roto, MD, of Riverview Medical Associates, in Putnam, Connecticut.

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Relief from “USB Device Not Recognized” Errors

Are you getting a “USB device not recognized” error for a USB mouse, keyboard, or other USB device? Already tried normal fixes, such as uninstalling and reinstalling the driver, but it’s still not working? A possible solution may surprise you.
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Work from Any Place at Any Time

Work no longer has to be a place your employees go at a certain time. Learn what technologies can enable your employees to get more done from any location, any time.

Lately there has been a trend among companies, no matter what size and maturity, toward the use of so-called “virtual” teams. Driven perhaps by rising office and energy costs, maturity of computing and network technologies, talent scarcity, or simply the opportunity to realize increased efficiency,  this has resulted in the adoption of flexible work arrangements for some employees including flexible time and working from home – or even from remote locations in different time zones.

Along with this trend has come the need to support this new way of working. A wealth of options exists—from virtual team spaces and online collaborative tools to more advanced communication devices such as smartphones and tablets. Here are a few examples.

For teams working at the same time but from different locations:

  • Conferencing applications—via telephone or video
  • Shared workspaces and whiteboards
  • Instant messaging
  • Wireless communication devices

For teams working at different times but in the same place:

  • Team rooms
  • Intranets

For teams working at different times and from different places:

  • Extranets
  • Virtual Private Networks
  • E-mail/Groupware
  • Message boards
  • Blogs and knowledgebase tools

With the right tools, work can happen any time and from any place. Interested? Get in touch with us and find out more.

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Maintaining a Network with Managed Services

Client-server networks can help employees perform 20 percent more revenue-producing tasks. For small to medium businesses that may not be able to afford a dedicated IT staff, outsourcing may be the most cost-effective means of installing and maintaining such a network.

You’re probably aware of the benefits of a client-server network—but are you prepared to handle the maintenance? If not, you may want to consider Managed Services.

According to a Forbes study, client-server networks help small businesses extend their geographic reach, find new customers, and increase revenues while maintaining or decreasing costs—and as a result, employees at small businesses using client-server networks perform 20 percent more revenue-producing tasks.

However, installing and maintaining such a network isn’t easy. It requires you to stay on top of the latest technology, monitor backups, and troubleshoot problems.

The traditional method of installing and maintaining a client-server network is to hire a staff of IT professionals to do the work, but this may not be realistic for small or even mid-sized businesses not be able to afford a dedicated IT staff.

Outsourcing may be a cost-effective way to solve this problem. If you want to outsource, you could hire an IT company to set up your client-server network, then wait for the network to break down before calling the IT company to perform the repair.

Or, you could consider Managed Services. With Managed Services, an IT company monitors your network to ensure performance and troubleshoot problems before they get out of hand. And in the unlikely event that something goes wrong, you’ll have qualified professionals on call to come to the rescue. Moreover, your support costs should be approximately the same as if you were paying for reactive support—but your network’s performance and reliability will be significantly higher.

So why spend time and money running a network when both can be better spent running your business? Consider Managed Services for you client-server network maintenance.

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Docs Don’t Have to Settle for an Ugly EMR

A recent article on medical blog Kevinmd.com lamented the looks and functionality of the average electronic medical record (EMR) in use today, claiming it “looks like it was designed in the 1980s”. He further complains that “nothing is connected: you have to have a mental picture of where information is located within the hidden folders of the EMR to find the information you need.”

Why, the blogger asks, are hardware companies churning out technology such as the iPhone and Android phones and software companies producing intuitive programs such as Google Chrome and Gmail, yet EMRs still “look and act like Windows 95”?

The answer: They don’t have to.

In his blog, Microsoft’s worldwide health senior director Bill Crounse, MD notes that while there are hundreds of EMR solutions on the market, gloEMR, produced by gloStream, “really seems to resonate with a growing list of satisfied clinician customers.”

That, in part, is because gloEMR has an intuitive user interface and information is easily accessible—which addresses Kevinmd.com’s two major complains about the average EMR.

Just listen to what some of gloEMR’s users had to say:

  • “gloStream’s electronic medical record software is so intuitive and easy to use.” Amanda Wood RT (R)(M)(BS), practice manager, Center for Women’s Health, Greenwood, Indiana
  • “[I]nformation is where we want it and need it.” Dr. John Samani, MD, president, Institute for Athletic Medicine, Auburn Hills, Michigan

While some EMRs may lack in the areas Kevinmd.com discusses, others clearly do not. The key is not avoiding EMRs altogether—but avoiding EMRs that don’t offer the look and functionality you need.

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Password Protect Folders in Windows 7 or Vista

Do you want to lock and password-protect your important folders in Windows 7 or Vista? If you have multiple accounts including one with administrator privileges in Windows 7 / Vista, then you can set access privileges for individual folders.
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What You Need to Know About WiFi Security

The near ubiquity of WiFi hotspots nowadays has led to great advances in access and convenience for many. It’s also a great boon for “road warriors” who do most of their work from the field.

However, few people understand the risks of using wireless hotspots. When you go online in open networks that don’t use a password or encryption, potentially everything you send out from your computer can be seen by anyone with adequate technical knowledge. Therefore, whenever possible it’s best to connect in places where some encryption—either WEP or WPA—is employed. If that’s not available, using a VPN (Virtual Private Network) can help, which allows you to establish a secure channel of communication to your office network over the public Internet. How you use certain software is also something you should be aware of—some browsers, instant messengers, and email clients are more secure than others.

Wireless hotspots can be great when travelling on business or working on the road. Being proactive about security issues will go a long way in ensuring your safety and privacy, and we’re here to help. We can set up your machines for secure access by implementing a network VPN, consulting on software security, and much more. Contact us today to learn more.

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Dangerous Vulnerability in Windows XP Help Center

A critical vulnerability in Windows XP has been revealed that involves the Windows and Help support center, a Web-based feature providing technical support information to end users. The vulnerability can potentially allow a remote hacker to take complete control of a victim’s machine. Systems running Windows XP and Windows Server 2003 using many major browsers, including Internet Explorer 8, are affected.

A few days after the advisory, security firm Sophos warned users of a website using the vulnerability to install malicious software on victims’ machines, and of possibly more exploits coming out soon. Users of Windows XP and Windows Server 2003 are advised to disable features within Help Center that allow administrators to remotely log onto their machines. For individual users, Microsoft has released a patch for the flaw.

Don’t know how to install the patch? Need help? Let us know! Of course our customers with Managed Services are automatically advised of these vulnerabilities, and patches are applied as soon as they are available. Contact us today to find our more.

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