Tech Advisory

Technology Advice for Small Businesses

powered by Pronto Marketing

Shared mailboxes in Microsoft 365: A definitive guide

Support desks, front desk teams, and department-wide inboxes all have something in common: email that belongs to a role or function rather than a person. Microsoft 365’s shared mailbox feature is built for exactly this scenario, allowing a team to send and receive from a shared address while each member accesses it through their own… Continue reading Shared mailboxes in Microsoft 365: A definitive guide

The business case for regular technology reviews — and what they actually cover

Most small and mid-size businesses invest in technology as needs arise rather than as part of a long-term plan. That reactive approach tends to produce an IT environment that works on a day-to-day basis but gradually accumulates inefficiencies, security gaps, and missed opportunities. A technology business review replaces guesswork with a clear picture of where… Continue reading The business case for regular technology reviews — and what they actually cover

Running low on data? Here’s how Android users can stretch every gigabyte

Constantly hitting your mobile data limit before the month ends? The problem probably isn’t your plan — it’s your apps. Some apps quietly consume far more data than you’d expect, but Android’s built-in tools make it easy to see exactly where your data is going. A few simple adjustments in your settings and usage habits… Continue reading Running low on data? Here’s how Android users can stretch every gigabyte

Managing Apple devices at work: A practical guide to ABM, MDM, and managed accounts

If your organization has added Macs, iPhones, or iPads to its device fleet in the last few years, you’ve likely encountered Apple’s identity and device management ecosystem — and possibly found it more complicated than expected. Apple Business Manager (ABM), managed Apple Accounts, mobile device management (MDM), and Platform SSO all play distinct roles. Getting… Continue reading Managing Apple devices at work: A practical guide to ABM, MDM, and managed accounts

Call recording best practices for businesses

Most businesses record calls for compliance reasons and stop there. That’s leaving a significant amount of value on the table. The same recordings that satisfy a regulatory requirement can also be used to coach employees, identify customer sentiment trends, fill gaps in training programs, and provide documentation when disputes arise. This article will delve into… Continue reading Call recording best practices for businesses

Stuck on “checking for updates”? A guide to fixing Windows Update failures

Windows Update failures are one of the most common IT complaints, and they’re frustrating partly because the error messages are rarely specific enough to be useful. Whether the update is stuck downloading, failing at installation, or throwing an error code, the same structured approach resolves the majority of cases without needing to reinstall Windows. Start… Continue reading Stuck on “checking for updates”? A guide to fixing Windows Update failures

5 cloud provider selection mistakes — and how to avoid making them

Cloud adoption is supposed to reduce complexity and cost. For many businesses, it delivers on that promise. For others, a handful of avoidable mistakes at the selection stage sets the project up for problems that can take months and cost far more than expected to fix. Assuming all providers are essentially the same The major… Continue reading 5 cloud provider selection mistakes — and how to avoid making them

5 Things to consider before committing to an EMR system

Selecting the right electronic medical record (EMR) system is one of the most critical technology investments a healthcare practice can make. The right platform can streamline documentation, improve care coordination, and keep you compliant with federal requirements. However, the wrong one can create friction at every stage of the patient journey. So, before you make… Continue reading 5 Things to consider before committing to an EMR system

A practical guide to getting value from threat intelligence

A threat intelligence platform is only as useful as the decisions it informs. Many organizations deploy one, connect a handful of feeds, and then find that the volume of alerts overwhelms the team more than it helps them. The problem isn’t usually the platform — it’s the approach. The following are the principles that separate… Continue reading A practical guide to getting value from threat intelligence

What to look for when buying an office projector

Buying a projector for an office conference room is surprisingly easy to get wrong. Insufficient brightness, a missing port, or an unsuitable throw distance can turn what should be a productivity tool into a constant source of frustration. Here’s what to actually pay attention to before you commit. Brightness Brightness is the single most important… Continue reading What to look for when buying an office projector