Tech Advisory

Technology Advice for Small Businesses

powered by Pronto Marketing

Microsoft’s vision for a more resilient Windows experience

When a faulty update from security firm CrowdStrike caused millions of Windows PCs to crash in 2024, Microsoft sought to answer why so many systems were so fragile. The result: a smarter, more resilient Windows designed to stay online, recover faster, and avoid another mass outage. Let’s break down how Microsoft is quietly transforming Windows… Continue reading Microsoft’s vision for a more resilient Windows experience

Integrating UCaaS and CCaaS: A smarter approach to business communication

The future of business communication is unified. Learn why converging Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems is a game-changer for SMBs looking to thrive in a remote-friendly, cloud-powered world, and what steps to take to make that transition smoothly. The business world is shifting quickly, and cloud-based tools are at the center of… Continue reading Integrating UCaaS and CCaaS: A smarter approach to business communication

Healthcare without borders: How telemedicine is enhancing patient care

Discover how technology is giving healthcare a digital upgrade. Let’s explore how telemedicine is improving healthcare for patients and providers alike, offering improved access to specialists, significant cost savings, and more efficient health monitoring. What is telemedicine? Telemedicine utilizes digital technology to bridge the gap between patients and healthcare professionals, providing a seamless, convenient, and… Continue reading Healthcare without borders: How telemedicine is enhancing patient care

The ghost in the machine: Securing your business from AI-powered threats

When it comes to insider threats, the focus is often on human error, but what about the “ghosts in the machine”? These are the countless applications, software, and automated systems — each with its own non-human identity (NHI) — that keep your business running. The proliferation of NHIs was already a complex security issue, but… Continue reading The ghost in the machine: Securing your business from AI-powered threats

Keys to comfort and performance: Choosing the right keyboard

A good keyboard balances comfort, efficiency, and personal preference. We’ll walk through each factor to consider, from mechanical switches to compact layouts, so you can make a confident, informed choice for work or play. Key switch type Key switches determine how a keyboard feels and responds. Mechanical switches use individual springs and housings for each… Continue reading Keys to comfort and performance: Choosing the right keyboard

AI-powered VoIP to take customer communication to new heights

From the telephone to email, technology has continually shaped how businesses connect with customers, with each new innovation building upon the last. Nowadays, artificial intelligence (AI) is enhancing Voice over Internet Protocol (VoIP), leading to more efficient, impactful customer interactions. Let’s examine how AI-driven innovations work with VoIP to raise the bar for customer communication.… Continue reading AI-powered VoIP to take customer communication to new heights

Improve your OneNote experience with Copilot

Microsoft OneNote has long been a go-to tool for organizing your notes. But now, with the integration of Microsoft Copilot, the possibilities are endless. Whether you want to boost your productivity or simplify your note-taking, here are nine impactful ways to use Copilot in OneNote. Summarize and simplify notes Copilot can condense your notes into… Continue reading Improve your OneNote experience with Copilot

Unlocking the power of multicloud: Key benefits and challenges for your business

The shift to multicloud is becoming a common strategy for enterprises seeking more flexible, resilient, and high-performance solutions. Leveraging services from multiple cloud providers enables businesses to customize their IT infrastructure, making sure it aligns more effectively with their specific requirements. However, a multicloud strategy comes with its own set of challenges that organizations need… Continue reading Unlocking the power of multicloud: Key benefits and challenges for your business

Staying resilient: Business continuity strategies that work

Unexpected events such as power outages, cyberattacks, and natural disasters can seriously impact your business. Fortunately, having a business continuity plan (BCP) helps you recover quickly, reduce risks, and keep essential operations running smoothly. In this article, we highlight five tried-and-tested BCP strategies to help your organization remain operational, no matter the crisis. Back up… Continue reading Staying resilient: Business continuity strategies that work

Think you can spot a phishing email? This new trick is harder to catch

Many people are getting better at spotting phishing attacks from outside sources. But what if the attack appears to come from within your own company? A recently discovered vulnerability in Microsoft 365 is being used to bypass traditional security, making it easier than ever for hackers to send you convincing fake emails that slip past… Continue reading Think you can spot a phishing email? This new trick is harder to catch