Tech Advisory

Technology Advice for Small Businesses

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What is number porting? A guide for businesses switching providers

Most businesses changing phone providers assume the number transfer is the easy part. Federal Communications Commission (FCC) rules protect your right to keep your numbers when switching carriers, but the process still involves coordination between providers, documentation, and several steps where errors can cause delays. Understanding how it works before you start saves time, reduces… Continue reading What is number porting? A guide for businesses switching providers

Number porting explained: What businesses need to know before switching providers

Switching to a new phone provider doesn’t have to mean starting over with new numbers. Number portability — the right to take your existing phone numbers with you when you change carriers — is a federal protection established by the Federal Communications Commission (FCC) and available to virtually all businesses. But knowing you can port… Continue reading Number porting explained: What businesses need to know before switching providers

Call recording best practices for businesses

Most businesses record calls for compliance reasons and stop there. That’s leaving a significant amount of value on the table. The same recordings that satisfy a regulatory requirement can also be used to coach employees, identify customer sentiment trends, fill gaps in training programs, and provide documentation when disputes arise. This article will delve into… Continue reading Call recording best practices for businesses

What is call recording, and how can businesses use it effectively?

A single phone call can contain more information than anyone can reliably remember. Handwritten notes may not capture every detail and can be time-consuming. Call recording is a standard feature in modern VoIP systems that gives businesses an accurate, searchable record of every conversation. Used correctly, it can improve employee performance, create a record of… Continue reading What is call recording, and how can businesses use it effectively?

How call recording drives performance, training, and customer insight

Protecting the business in a dispute is one reason to record calls, but it’s far from the only one. When call recording is part of a broader communication and performance strategy, those conversations can become a valuable source of information for improving employees, operations, and customer interactions. Here’s what organizations that use call recording well… Continue reading How call recording drives performance, training, and customer insight

How to keep your business VoIP running when problems strike

VoIP downtime can bring sales calls, customer support, and team collaboration to a grinding halt. These seven practical steps will help your business build a more resilient phone system, minimize disruptions, and keep your team connected when technical issues strike. Look beyond price when choosing a VoIP provider A low-cost VoIP plan may not be… Continue reading How to keep your business VoIP running when problems strike

7 Ways to prevent VoIP outages from disrupting your workday

Dropped calls and unreachable phone lines can quickly take a toll on customer service and productivity. Here are seven ways to improve Voice over Internet Protocol (VoIP) reliability and build a backup plan that keeps business conversations flowing. Look beyond price when choosing a VoIP provider A low-cost VoIP plan may not be a bargain… Continue reading 7 Ways to prevent VoIP outages from disrupting your workday

Build a more resilient VoIP system with these 7 steps

A reliable VoIP system demands more than a fast internet connection. It also requires the right safeguards to keep communications running during disruptions. From backup connectivity and power protection to automatic call routing, discover seven ways to build a communications setup that stays operational through outages and network failures. Look beyond price when choosing a… Continue reading Build a more resilient VoIP system with these 7 steps

Softphones explained: 5 Benefits for modern teams

A softphone is software that brings business phone features to laptops, desktops, and mobile devices. Compared with physical phones, softphones are easier to scale, simpler to use, and better suited for remote or hybrid teams. Here are five key benefits businesses can achieve by using softphones. Remote accessibility for flexible teams Softphones are especially useful… Continue reading Softphones explained: 5 Benefits for modern teams

Why more businesses are switching to softphones

Softphones are apps that turn computing devices into business phone systems, allowing users to call, video chat, and manage contacts from one interface. What sets them apart is their mobility and ability to connect with other business tools. Let’s look at five benefits that make softphones an intelligent investment. Remote accessibility for flexible teams Softphones… Continue reading Why more businesses are switching to softphones