TechAdvisory.org

Technology Advice for Small Businesses

Theft of service: The dark side of VoIP

Businesses that use Voice over Internet Protocol (VoIP) phone systems are at risk of theft of service, one of the most common types of VoIP fraud. Theft of service can impact an organization’s VoIP network in several ways, including decreased call quality and increased costs. Here’s what businesses should know about VoIP theft of service… Continue reading Theft of service: The dark side of VoIP

What you need to know about VoIP theft of service

Did you know that theft of service is one of the most common types of fraud that affects Voice over Internet Protocol (VoIP) phone systems? VoIP theft of service is a serious issue that impacts businesses’ VoIP networks and can result in significant financial losses. In this article, we will discuss what VoIP theft of… Continue reading What you need to know about VoIP theft of service

How to keep callers engaged while on hold in a call

If a business’s hotline keeps callers waiting for long periods, many callers may feel frustrated and just hang up. This results in an unpleasant customer experience that turns off current and potential customers. To keep callers on the line, use these Voice over Internet Protocol (VoIP) features. VoIP phone systems can help make waiting on… Continue reading How to keep callers engaged while on hold in a call

Here’s how to benefit from VoIP’s on-hold messages

For many customers, being put on hold in a call can be annoying. Some may even get frustrated and just hang up. Instead of keeping your business’s callers waiting without anything to do, why not have them listen to useful information that keeps them engaged? With a Voice over Internet Protocol (VoIP) system, doing this… Continue reading Here’s how to benefit from VoIP’s on-hold messages

Keep callers on the line by using these VoIP features

Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use… Continue reading Keep callers on the line by using these VoIP features

5 Key security measures you need for VoIP

As a more convenient and less expensive alternative to traditional phone services, Voice over Internet Protocol (VoIP) technology is now a business necessity. But as with any other piece of technology that can connect to the internet, VoIP can and will be exploited by cybercriminals. That’s why it’s important to take the necessary steps to… Continue reading 5 Key security measures you need for VoIP

5 Vital VoIP measures to implement

Voice over Internet Protocol (VoIP) technology is a flexible, scalable, and highly efficient communication solution that more and more modern businesses are relying on. However, a large user base makes VoIP an attractive cybercrime target, which means VoIP users face increasing risks. Here are five effective security measures you can implement to protect your business’s… Continue reading 5 Vital VoIP measures to implement

Keep your VoIP systems safe with these security measures

Investing in Voice over Internet Protocol (VoIP) technology can help your business save on communication costs, but you can take a big bite out of those savings if you don’t consider its security as a top priority. Unprotected VoIP systems and devices may be harming your business without you knowing it, so it’s crucial to… Continue reading Keep your VoIP systems safe with these security measures

5 Tips to prevent VoIP downtime

Voice over Internet Protocol (VoIP) telephony systems are more mobile, have greater functionality, and cost less than traditional landline phones. But like any type of IT, VoIP is vulnerable to disruptions caused by equipment failure, disasters, and cyberattacks. To make your VoIP systems more resistant to unforeseen and adverse events, follow these tips. Choose your… Continue reading 5 Tips to prevent VoIP downtime

Increase VoIP uptime with these tips

A reliable, efficient, and effective telecommunications system is critical to your ability to generate and nurture leads, communicate with vendors, and provide top-notch customer service. If that system were to break down, even for just a day, you could suffer significant losses in productivity, profits, and customer trust. For this reason, you should secure your… Continue reading Increase VoIP uptime with these tips

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