Tech Advisory

Technology Advice for Small Businesses

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Why SMBs should rethink communication: Uniting UCaaS and CCaaS

Small businesses are juggling more tools than ever to keep up with customer and employee communication. This article explores how merging Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems into a single cloud-based platform can help SMBs streamline operations, cut costs, and improve both productivity and service quality. The business world is shifting quickly, and… Continue reading Why SMBs should rethink communication: Uniting UCaaS and CCaaS

Integrating UCaaS and CCaaS: A smarter approach to business communication

The future of business communication is unified. Learn why converging Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems is a game-changer for SMBs looking to thrive in a remote-friendly, cloud-powered world, and what steps to take to make that transition smoothly. The business world is shifting quickly, and cloud-based tools are at the center of… Continue reading Integrating UCaaS and CCaaS: A smarter approach to business communication

The cloud conversation SMBs can’t ignore: Bringing UCaaS and CCaaS together

Is your business overwhelmed by too many communication platforms? Discover how small and mid-sized companies can simplify internal collaboration and customer support by uniting Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems, unlocking better insights, improved agility, and stronger customer relationships. The business world is shifting quickly, and cloud-based tools are at the center of… Continue reading The cloud conversation SMBs can’t ignore: Bringing UCaaS and CCaaS together

Essential strategies to defend your VoIP system against TDoS attacks

Voice over Internet Protocol (VoIP) offers a range of benefits for organizations, including enhanced call quality, greater scalability and mobility, and reduced operational costs. However, it also introduces specific security risks, and among them are telephony denial-of-service (TDoS) attacks. These attacks can significantly disrupt business communications and operations. Gaining a clear understanding of TDoS threats… Continue reading Essential strategies to defend your VoIP system against TDoS attacks

Prevent TDoS threats from compromising your business communications

Voice over Internet Protocol (VoIP) has delivered substantial value to businesses, offering enhanced call quality, flexibility, mobility, and cost savings compared to traditional phone systems. However, alongside these advantages comes a growing risk: telephony denial-of-service (TDoS) attacks. What exactly are TDoS attacks, how do they impact VoIP systems, and what measures can organizations take to… Continue reading Prevent TDoS threats from compromising your business communications

Mitigating the risk of TDoS attacks on your VoIP infrastructure

While Voice over Internet Protocol (VoIP) offers significant advantages — including cost efficiency, scalability, portability, and high-quality audio — it also introduces specific security risks. One such threat is telephony denial-of-service (TDoS). In the following article, we explore what TDoS is and how you can strengthen your VoIP infrastructure against it. What is TDoS? TDoS… Continue reading Mitigating the risk of TDoS attacks on your VoIP infrastructure

Best practices for securing your hybrid office’s online communications platforms

Today, many businesses employ remote or hybrid work setups, relying on comprehensive communication and collaboration platforms to accomplish tasks and exchange information. Unfortunately, many malicious actors have identified these central hubs of data to be worthy targets for cyber attacks. To minimize risk, businesses should follow the tips outlined below: 1. Place emphasis on employee… Continue reading Best practices for securing your hybrid office’s online communications platforms

Protect your hybrid work system’s communications portal from online threats

This article examines the challenges of maintaining data security while fostering a connected and engaged workforce in a hybrid or remote work environment. It emphasizes the importance of secure communication platforms because for companies that have adopted hybrid work arrangements, communication platforms have become spaces where employees congregate to connect, making them prime targets for… Continue reading Protect your hybrid work system’s communications portal from online threats

Tips for keeping your business’s communications portal secure in hybrid workplaces

In hybrid work environments, a significant portion of communication between team members and with clients takes place on platforms like Microsoft Teams and Slack. This introduces new security risks, as employees may inadvertently share sensitive information or engage in conversations that could jeopardize company security. To mitigate these risks, businesses must prioritize implementing security measures… Continue reading Tips for keeping your business’s communications portal secure in hybrid workplaces

Embrace softphones to unlock workplace efficiency

Efficiency is critical when it comes to remaining competitive in today’s fast-paced business landscape. However, many businesses often overlook a tool that can significantly enhance operational efficiency: the softphone. Softphones revolutionize business communication by seamlessly integrating with existing communication systems and offering a wide array of features. In this article, we’ll explore how embracing softphones… Continue reading Embrace softphones to unlock workplace efficiency