Tech Advisory

Technology Advice for Small Businesses

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The ghost in the machine: Securing your business from AI-powered threats

When it comes to insider threats, the focus is often on human error, but what about the “ghosts in the machine”? These are the countless applications, software, and automated systems — each with its own non-human identity (NHI) — that keep your business running. The proliferation of NHIs was already a complex security issue, but… Continue reading The ghost in the machine: Securing your business from AI-powered threats

Your biggest security threat isn’t human — it’s the bots

While you focus on protecting your business from external attacks and human error, a new threat is quietly brewing from within your own systems. The countless applications, scripts, and automated processes you use every day each have their own non-human identity (NHI). This digital workforce is essential for modern business, but it also creates a… Continue reading Your biggest security threat isn’t human — it’s the bots

AI is great, but it creates a security blind spot

You’re focused on leveraging the latest technology for growth and innovation, but there’s a hidden risk that comes with it. The software, automated systems, and AI tools that power your business each have their own non-human identity (NHI). Managing these digital identities was a significant challenge even before the AI boom, but now, with intelligent… Continue reading AI is great, but it creates a security blind spot

AI tools for smarter VoIP communication

Technology has long shaped how businesses engage with customers, from tools such as the telephone to modern innovations such as email. Today, artificial intelligence (AI) is revolutionizing how businesses use Voice over Internet Protocol (VoIP) systems, particularly by making customer interactions smarter and more impactful. Read on to learn how AI tools are transforming VoIP-based… Continue reading AI tools for smarter VoIP communication

AI-powered VoIP to take customer communication to new heights

From the telephone to email, technology has continually shaped how businesses connect with customers, with each new innovation building upon the last. Nowadays, artificial intelligence (AI) is enhancing Voice over Internet Protocol (VoIP), leading to more efficient, impactful customer interactions. Let’s examine how AI-driven innovations work with VoIP to raise the bar for customer communication.… Continue reading AI-powered VoIP to take customer communication to new heights

How to use AI with VoIP to enhance customer engagement

Technology has always been at the heart of customer engagement, evolving from the telephone to email. Now, artificial intelligence (AI) is unlocking the potential of Voice over Internet Protocol (VoIP) to enhance customer interactions. This article will explore the AI innovations that are not only reshaping VoIP services but also transforming the way businesses engage… Continue reading How to use AI with VoIP to enhance customer engagement

Two ways AI is quietly revolutionizing patient care

When you hear “AI in healthcare,” you might think of robot assistants or complex algorithms crunching numbers for billing. While those are indeed applications of AI in healthcare, the true revolution is in the unexpected and creative ways AI is directly improving patient lives and empowering medical professionals. Let’s look at two incredible, real-world examples… Continue reading Two ways AI is quietly revolutionizing patient care

How AI is powering personalized patient care

There’s a common fear that technology, especially AI, will make healthcare feel cold and impersonal. But what if the opposite were true? What if AI could be used to make healthcare more personalized, empathetic, and attuned to individual patient needs? Well, it can. We’re going to introduce you to two powerful examples that prove technology… Continue reading How AI is powering personalized patient care

Two healthcare AI innovations you need to know about

The phrase “AI in healthcare” often brings to mind back-office tasks, such as optimizing schedules, automating billing, or managing administrative workflows. While those AI-enabled applications are important, they barely scratch the surface of AI’s potential. The most exciting transformations aren’t happening on a spreadsheet but at the patient’s bedside and in the hands of children… Continue reading Two healthcare AI innovations you need to know about

How AI is changing workplace surveillance

Companies are always looking for new ways to boost productivity, and artificial intelligence (AI) has become a key tool in achieving this goal. AI-powered employee monitoring software, often referred to as bossware, is transforming how performance is evaluated. But as these tools gain traction, ethical questions about privacy and fairness are being raised. Tracking beyond… Continue reading How AI is changing workplace surveillance