Tech Advisory

Technology Advice for Small Businesses

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How to stop VoIP theft of service

As the use of Voice over IP (VoIP) phones becomes more widespread, so too do security threats against it. And the most common type of VoIP fraud? Theft of service. Let’s examine how it affects your VoIP network and the preventative measures to counter it. What is theft of service? Internet-based calls are far more… Continue reading How to stop VoIP theft of service

Preventing theft of service in VoIP

VoIP phone systems use the internet just like any PC. Therefore, hackers can gain access to your servers and data network through VoIP phones. Understanding how to combat theft of service in VoIP is critical, and if you want to learn how to do it, read on. What is theft of service? Internet-based calls are… Continue reading Preventing theft of service in VoIP

4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear quality. #1. Conduct a preliminary network assessment By conducting a comprehensive preliminary network assessment, you’ll be able to… Continue reading 4 things to do before deploying Skype

How to set up your Skype for Business

Long gone are the days when you have fly out for hours just to conduct business meetings. Skype for Business has now made it possible for businesses to instantly meet and close business deals over the internet. Read on to find out how you can ensure your business conversations always run smoothly. #1. Conduct a… Continue reading How to set up your Skype for Business

4 steps to optimize your Skype for Business

Skype for Business is an affordable, enterprise-level solution that enables your company to communicate with clients and conduct business meetings from any internet-enabled device. Learn these four steps to get the most out of your Skype calls. #1. Conduct a preliminary network assessment By conducting a comprehensive preliminary network assessment, you’ll be able to determine… Continue reading 4 steps to optimize your Skype for Business

Evaluating the total cost of VoIP systems

When investing in new technology, cost is always a deciding factor, especially for VoIP phone systems. No matter what features or services it’s bundled with, there’s no point in investing in a phone system that easily puts you over budget. That’s why it’s important to evaluate the total cost of ownership (TCO) of VoIP systems.… Continue reading Evaluating the total cost of VoIP systems

How much does a VoIP system cost?

There are so many VoIP phone systems in the market that you’re bound to come across a few with similar features and add-on services. When this happens, most business owners will compare the price and purchase the more affordable option. But you shouldn’t only be looking at the initial price of the VoIP system; you… Continue reading How much does a VoIP system cost?

How to calculate the TCO of VoIP

Choosing whether or not to deploy VoIP phone systems is an easy decision. But choosing a system that works for your business can be difficult, with all the products, vendors, features, and data plans available. Oftentimes, however, selecting a VoIP system comes down to calculating the total cost of ownership (TCO). What is TCO? The… Continue reading How to calculate the TCO of VoIP

Top 4 benefits of call recording

No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording. Learn how this nifty VoIP feature can benefit businesses of all sizes. #1. Improve… Continue reading Top 4 benefits of call recording

4 reasons to record your calls

Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. #1. Improve customer service One of the most important reasons why businesses should always record their calls, no matter… Continue reading 4 reasons to record your calls