Tech Advisory

Technology Advice for Small Businesses

powered by Pronto Marketing

Call recording best practices for businesses

Most businesses record calls for compliance reasons and stop there. That’s leaving a significant amount of value on the table. The same recordings that satisfy a regulatory requirement can also be used to coach employees, identify customer sentiment trends, fill gaps in training programs, and provide documentation when disputes arise. This article will delve into… Continue reading Call recording best practices for businesses

What is call recording, and how can businesses use it effectively?

A single phone call can contain more information than anyone can reliably remember. Handwritten notes may not capture every detail and can be time-consuming. Call recording is a standard feature in modern VoIP systems that gives businesses an accurate, searchable record of every conversation. Used correctly, it can improve employee performance, create a record of… Continue reading What is call recording, and how can businesses use it effectively?

How call recording drives performance, training, and customer insight

Protecting the business in a dispute is one reason to record calls, but it’s far from the only one. When call recording is part of a broader communication and performance strategy, those conversations can become a valuable source of information for improving employees, operations, and customer interactions. Here’s what organizations that use call recording well… Continue reading How call recording drives performance, training, and customer insight

How to make threat intelligence platforms work for your business

Many organizations invest in threat intelligence platforms designed to collect and analyze threat data. But broad data, shallow integration, and disconnected workflows often prevent that intelligence from ever translating into action. Luckily, businesses can apply a few practical solutions to bridge this gap. Start with relevance, not volume The most common mistake organizations make with… Continue reading How to make threat intelligence platforms work for your business

Why most threat intelligence programs underperform — and how to fix yours

Investing in a threat intelligence platform is a strategic security decision. Getting real value out of one is a different challenge; it requires the right configuration, the right feeds, and the right integration with the rest of your security stack. Most organizations that struggle with threat intelligence aren’t using the wrong tool — they’re using… Continue reading Why most threat intelligence programs underperform — and how to fix yours

A practical guide to getting value from threat intelligence

A threat intelligence platform is only as useful as the decisions it informs. Many organizations deploy one, connect a handful of feeds, and then find that the volume of alerts overwhelms the team more than it helps them. The problem isn’t usually the platform — it’s the approach. The following are the principles that separate… Continue reading A practical guide to getting value from threat intelligence

The key differences between virtualization and cloud computing

If your IT provider has mentioned virtualization and cloud computing in the same breath, you’re not alone in wondering whether they’re really two different things, or just two names for the same upgrade. They’re related, but the difference comes down to ownership, cost structure, and how much control your business wants to keep in house.… Continue reading The key differences between virtualization and cloud computing

Virtualization or the cloud? How to choose the right solution for your business

“We should move to the cloud” and “we should virtualize our servers” often get treated as the same conversation, but they’re solving different problems. One is about who owns and manages your infrastructure, while the other is about how efficiently you use the hardware you’ve already got. Knowing which problem you’re actually trying to solve… Continue reading Virtualization or the cloud? How to choose the right solution for your business

Virtualization vs. cloud computing: What’s the real difference?

Virtualization and cloud computing are used almost interchangeably in everyday conversation, and it’s easy to see why: both let businesses do more with their IT resources, and both have become foundational to modern operations. But virtualization and cloud computing are built around different ownership models, and understanding that distinction matters when deciding which solution fits… Continue reading Virtualization vs. cloud computing: What’s the real difference?

Essential VPN features to look for

A virtual private network (VPN) is an essential layer of online security. It’s particularly crucial for businesses with staff who work remotely, but also for individual users who simply want safer browsing. Before committing to a VPN service, take the following steps to ensure you’re getting reliable protection. Review the VPN’s security standards Since data… Continue reading Essential VPN features to look for