Technology Advice for Small Businesses

How will 5G improve VoIP?

Much more of VoIP’s potential would be tapped by businesses, thanks to the enhancements that 5G will bring about. Mobile VoIP VoIP calls rely heavily on sufficient download and upload speeds. For example, when mobile VoIP users on 4G networks are limited to 12 Mbps upload and 2 Mbps download speeds, they experience unstable and… Continue reading How will 5G improve VoIP?

Open-source or proprietary VoIP: Which one is for you?

Your managed services provider may have your business communications covered, but knowing a thing or two about Voice over Internet Protocol (VoIP) will help you understand what VoIP solution best fits your business. What are your choices? Which one is better? Read on to learn more about VoIP. What are proprietary systems? When most companies… Continue reading Open-source or proprietary VoIP: Which one is for you?

How to choose the best VoIP system for your business

Many industries now utilize Voice over Internet Protocol (VoIP) for better communication quality and lower communication costs. Because there are many options, choosing the right solution for your business could be overwhelming. This guide will help you decide which VoIP system suits you best. What are proprietary systems? When most companies release VoIP software, such… Continue reading How to choose the best VoIP system for your business

Comparing proprietary and open-source VoIP systems

Voice over Internet Protocol (VoIP) has come a long way in helping businesses use digital telephone features with significant cost savings. The challenge for small- and medium-sized businesses is knowing where to begin. Here’s a list of pros and cons to help you decide which system is right for you. What are proprietary systems? When… Continue reading Comparing proprietary and open-source VoIP systems

Top reasons to record your business calls

Voice over Internet Protocol’s (VoIP) call recording feature has been around for a while now. However, small- and medium-sized businesses (SMBs) that don’t prioritize customer interaction are underutilizing it. When used properly, call recording can strengthen your company’s reputation and boost customer satisfaction. #1. Improve customer service One of the most important reasons why businesses… Continue reading Top reasons to record your business calls

Why your business should record calls

Voice over Internet Protocol (VoIP) provides small- and medium-sized businesses (SMBs) with the convenience of making and receiving calls from anywhere with an active internet connection. VoIP enables your staff to meet the demands of your clients, which boosts customer satisfaction. VoIP also has another feature that can take your customer service to the next… Continue reading Why your business should record calls

Advantages of call recording

Customer service representatives are prone to errors; after all, they’re only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees’ productivity. #1. Improve customer service One of the most important reasons why… Continue reading Advantages of call recording

VoIP and VoLTE: How they differ from each other

It’s most likely you’re using Voice over Internet Protocol (VoIP) telephony in your office. VoIP allows you to do conference calls, send instant messages, play music while a caller is on hold, line up callers on an automatic queuing system, and many more. However, there’s a new technology called Voice over Long-Term Evolution (VoLTE), and… Continue reading VoIP and VoLTE: How they differ from each other

What’s the difference between VoIP and VoLTE?

Voice over Internet Protocol (VoIP) has been around for quite some time. Businesses today prefer VoIP telephony systems over old landline phone system because the former has more features that are useful for day-to-day operations. But slowly gaining buzz is Voice over Long-Term Evolution (VoLTE). What is this new technology, and why is it gaining… Continue reading What’s the difference between VoIP and VoLTE?

VoLTE: What is it, and how different is it from VoIP?

Voice over Internet Protocol (VoIP) is a must for today’s businesses. Compared to the old analog phone system, VoIP is a more effective communication tool. Aside from making voice calls, you can also do conference calls, send instant messaging, queue calls, have music on hold, and record calls with VoIP. But now there’s a new… Continue reading VoLTE: What is it, and how different is it from VoIP?