Tag Archives: CRM

5 ways to get a better ROI from your VoIP phones

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If you’re making or receiving VoIP calls from clients you may be sitting on top of a trove of valuable data, and not even know it. Whether you’re still getting accustomed to your new telephony system and its features or you’ve been using it for much longer and are simply unaware of its existence, it’s […]

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How to get the most out of your VoIP data

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Big data is a phrase that gets thrown around a lot these days, but rarely in conjunction with SMBs. VoIP has often been touted as a way for small businesses to access enterprise-level functionalities, and better access to customer data is one of the many ways to do exactly that. Keep reading for coverage of […]

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VoIP delivers big data to small businesses

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Most of us have heard of the wonders that VoIP can provide to businesses, cheaper telephony, more diverse functionalities and increased mobility — but have you heard about the better access to customer data? As technology continues to connect us in new and exciting ways there is an endless supply of data to interpret. VoIP […]

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Benefits of CRM for businesses

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At the end of the day, the success of any business comes down to whether it’s making a profit. But building and maintaining relationships with the customer base responsible for that revenue is even more significant. Visionary business owners are implementing customer relationship management (CRM) systems as a part of their business operations. Imagine a […]

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How CRM boosts business revenue

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There are several factors that contribute to a business’s success, whether it’s a good location, quality products and services or a well-planned marketing strategy. But in addition to these, the one important component that every company should have is a reliable customer relationship management (CRM) system. As a business owner you know that a solid […]

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Why businesses should opt for CRM

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However good you are at running your business, you’ll not get very far without a steady stream of customers. So you need to look after them. One of the factors that differentiates good companies from great ones is customer relationship management, commonly known as CRM. Over the past few years, thanks to the huge growth […]

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Uncertain answers hurt your business

If you are still operating with spreadsheets and paper, you probably can’t answer (with any degree of certainty) many of the questions your customers ask. “Has the item been shipped?”  “What time will the service rep arrive?”, “Have you received my returned item yet?” Customers expect answers on the first call Whether you serve consumers […]

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The ERP Implementation Infographic

For most small and midsize business managers, the thought of implementing an ERP system is overwhelming. It’s much easier to make do with the systems that you have. Until the day that you find you are far behind your competitors and losing customers. While there is no doubt that an ERP implementation is a big […]

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A fresh approach to technology

As the business owner or CFO you work closely with your IT team or MSP to evaluate the latest technology to improve the business. Balancing costs with the promised productivity gains of new business management software – like ERP or CRM – is a challenge. It’s tempting to believe vendors who promise better customer insight […]

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Workarounds: symptoms of a failing ERP

A key indicator of the need for your business to implement or upgrade an ERP system is the number of workarounds that your employees are using to get their jobs done. Workarounds are those activities that your employees manage outside of the accounting system, ERP or CRM. Employees use workarounds either because the system is […]

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