Technology Advice for Small Businesses

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VoIP capacity planning: The numbers that determine whether your deployment will work

The most common mistake in branch office VoIP planning is treating it as a phone decision when it is really a network decision. The phone system itself is simple. Most deployment problems begin with the network that carries the voice traffic. To get that right, you need to measure the link’s key performance characteristics before… Continue reading VoIP capacity planning: The numbers that determine whether your deployment will work

Planning VoIP for branch offices: What to measure before adding more phones

Adding phones to a branch office seems simple, until calls start dropping during busy periods or audio quality degrades for no obvious reason. Most VoIP problems trace back to decisions made before a single handset is installed: how many concurrent calls the connection can support, whether latency and jitter are low enough to preserve voice… Continue reading Planning VoIP for branch offices: What to measure before adding more phones

Before you deploy VoIP at a branch office, do these five things first

VoIP deployments at branch offices tend to fail for the same handful of reasons, and most can be measured in advance. Five metrics determine whether a phone system will perform well at a given location: concurrent call capacity, WAN headroom, latency, jitter, and packet loss. Testing them before deployment catches problems while they’re still easy… Continue reading Before you deploy VoIP at a branch office, do these five things first