Tech Advisory

Technology Advice for Small Businesses

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4 Ways business phone systems have changed

The landscape of business phone systems has witnessed a paradigm shift, reflecting the rapid advancements in telecommunications technology. With the advent of mobile devices, the rise of remote work, and the emergence of unified communications, modern business phone systems have become much more powerful and sophisticated. Here are four ways business phone systems have changed.… Continue reading 4 Ways business phone systems have changed

How are business phone systems different today?

Business phone systems have undergone significant transformations, adapting to the evolving needs of modern enterprises. Gone are the days of traditional landline phones and cumbersome hardware installations. Instead, contemporary business phone systems have embraced cloud technology, revolutionizing the way organizations communicate internally and with their customers. Below are some of the unique features of modern… Continue reading How are business phone systems different today?

Improving your business’s on-hold strategy with VoIP

For businesses, the on-hold experience can either be a missed opportunity or a chance to showcase professionalism and exceptional customer service. With Voice over Internet Protocol (VoIP) technology, enhancing the on-hold experience has become easier than ever. By implementing a few simple strategies, you can turn your clients’ waiting time into a valuable and engaging… Continue reading Improving your business’s on-hold strategy with VoIP

How VoIP features can turn on-hold time into valuable moments

Clients often have to deal with being put on hold during a phone call and greeted by dull music or repetitive messages that do little to ease the frustration of waiting. As a business owner, you can do several things to make this experience better for your clients. Enhancing the on-hold experience is not only… Continue reading How VoIP features can turn on-hold time into valuable moments

Top VoIP tips to enhance clients’ on-hold experience

One of the most overlooked aspects of customer experience is the on-hold experience. When clients are put on hold during a call, businesses often miss the opportunity to engage and impress them. Fortunately, by making the most of the following Voice over Internet Protocol (VoIP) features, you can turn those moments of waiting into valuable… Continue reading Top VoIP tips to enhance clients’ on-hold experience

VoIP problems? Here’s how to fix them

To save money and increase efficiency, small- and medium-sized businesses should consider switching to Voice over Internet Protocol (VoIP) phone systems. However, it is important to understand how to properly use this technology and troubleshoot any issues that may arise. Here are some common VoIP issues and their solutions. Jitter Jittery or crackly audio on… Continue reading VoIP problems? Here’s how to fix them

Business VoIP: Tips to troubleshoot common issues

Many small- or medium-sized businesses could benefit from switching to Voice over Internet Protocol (VoIP) phone systems. But you can’t take advantage of the cost savings or improved efficiency without understanding how to use this technology properly and deal with the occasional issue. Here are some of the most common VoIP issues and how to… Continue reading Business VoIP: Tips to troubleshoot common issues

Here’s how to fix the most common VoIP issues

A piece of technology that claims to cut your expenses in half may seem too good to be true, and often, it is. But this isn’t the case with Voice over Internet Protocol (VoIP). Its promise of significantly reducing phone expenses is real and well-documented. However, VoIP systems aren’t perfect, and you’re bound to experience… Continue reading Here’s how to fix the most common VoIP issues

An overview of VoIP Quality of Service

Have you been experiencing dropped calls or garbled audio during Voice over Internet Protocol (VoIP) calls? Although cloud phone services can offer significant benefits over traditional phone services, they cannot always ensure consistently high-quality phone service. In this article, we will highlight the importance of VoIP quality of service (QoS) and explain how to set… Continue reading An overview of VoIP Quality of Service

Understanding VoIP Quality of Service

It’s common to encounter call quality problems while using Voice over Internet Protocol (VoIP) phones, even if you have a fast internet connection. This is a widespread issue faced by users of hosted phone services. Optimizing your Quality of Service (QoS) network can help alleviate the headaches that often come with VoIP technology. In this… Continue reading Understanding VoIP Quality of Service