Tag Archives: Business technology

Why more businesses should virtualize

Not too long ago, cloud apps and platforms were the answer to IT efficiency. Today, virtualization is the solution everyone is talking about. And as a business owner, you probably want to know if virtualization can improve your business’s processes. What is virtualization? Virtualization is the creation of a virtual version of a device or […]

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Should you consider virtualization?

Knowing which technology to use and when to use it is key to boosting productivity and reducing costs. One of the best ways to do this is to virtualize your hardware and software. Let’s discuss what that means in practice to help you decide. What is virtualization? Virtualization is the creation of a virtual version […]

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What you need to know about virtualization

Keeping costs low and productivity high are keys to business success, but these aren’t easy to achieve if you’re relying on traditional in-house servers. Virtualization is one solution to this challenge, so let’s take a closer look at how it works. What is virtualization? Virtualization is the creation of a virtual version of a device […]

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Can AI empower customer service agents?

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support. How AI capabilities enhance customer service AI has two capabilities that enhance […]

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AI-powered advances in customer support

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix. How AI capabilities enhance customer service AI has two capabilities that […]

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How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning […]

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