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Technology Advice for Small Businesses

What are the business benefits of adopting new IT?

Keeping up with changes in business technology can be difficult for small- and mid-sized businesses like yours. However, upgrading your company’s technology is something you can’t afford to put off or ignore completely — not if you want to stay relevant and competitive. Here’s what you’ll miss out on if you don’t adopt new tech.… Continue reading What are the business benefits of adopting new IT?

4 Benefits of adopting new business technology

Business technology is constantly changing — and if you don’t keep up with innovations in business IT, you could end up being left behind by your competitors. And gaining a competitive edge is just one of the many reasons why you should upgrade your business IT now — here are four others. Better efficiency Implementing… Continue reading 4 Benefits of adopting new business technology

Why more businesses should virtualize

Not too long ago, cloud apps and platforms were the answer to IT efficiency. Today, virtualization is the solution everyone is talking about. And as a business owner, you probably want to know if virtualization can improve your business’s processes. What is virtualization? Virtualization is the creation of a virtual version of a device or… Continue reading Why more businesses should virtualize

Should you consider virtualization?

Knowing which technology to use and when to use it is key to boosting productivity and reducing costs. One of the best ways to do this is to virtualize your hardware and software. Let’s discuss what that means in practice to help you decide. What is virtualization? Virtualization is the creation of a virtual version… Continue reading Should you consider virtualization?

What you need to know about virtualization

Keeping costs low and productivity high are keys to business success, but these aren’t easy to achieve if you’re relying on traditional in-house servers. Virtualization is one solution to this challenge, so let’s take a closer look at how it works. What is virtualization? Virtualization is the creation of a virtual version of a device… Continue reading What you need to know about virtualization

Can AI empower customer service agents?

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support. How AI capabilities enhance customer service AI has two capabilities that enhance… Continue reading Can AI empower customer service agents?

AI-powered advances in customer support

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix. How AI capabilities enhance customer service AI has two capabilities that… Continue reading AI-powered advances in customer support

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning… Continue reading How AI improves customer service