Tech Advisory

Technology Advice for Small Businesses

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One user, multiple numbers: An admin guide to Teams Phone multiline calling

Microsoft Teams Phone now has a capability many organizations have been waiting for: the ability for a single user to manage and call from multiple assigned phone numbers directly within the Teams mobile app. Rolled out in late July 2026, this feature closes a meaningful gap between what Teams Phone could do on desktop and… Continue reading One user, multiple numbers: An admin guide to Teams Phone multiline calling

Multiline calling in Microsoft Teams: A practical guide for IT administrators

Teams Phone has supported multiple assigned phone numbers for some time, but mobile users have had limited access to that functionality. A Microsoft 365 update that rolled out from late July through mid-August 2026 extends full multiline capability to Teams mobile on iOS and Android, bringing mobile users in line with the desktop experience. This… Continue reading Multiline calling in Microsoft Teams: A practical guide for IT administrators

Teams Phone multiline calling: What IT admins need to know

As of July 2026, Microsoft Teams Phone supports multiple phone lines in the Teams mobile app for iOS and Android. Users assigned more than one number can now choose which line to use when placing calls, view a unified call history that can be filtered by line, and manage calls across all their assigned numbers… Continue reading Teams Phone multiline calling: What IT admins need to know

FXS vs. FXO ports: What they are and why the difference matters for VoIP

If you’re setting up or expanding a VoIP phone system, you’re likely to encounter the terms FXS and FXO. They refer to two types of analog telephony interface ports, and understanding the difference between them is more than a technical detail. The relationship between FXS and FXO ports determines how your phones connect to your… Continue reading FXS vs. FXO ports: What they are and why the difference matters for VoIP

What’s the difference between FXS and FXO? A plain-language guide for businesses

The terms FXS and FXO come up in almost every conversation about analog telephony and VoIP integration, but they’re rarely explained clearly. They’re not interchangeable, and confusing them during a phone system setup creates problems that can be difficult to troubleshoot after the fact. Here’s what each one does and why the distinction matters. The… Continue reading What’s the difference between FXS and FXO? A plain-language guide for businesses

FXS and FXO explained: The analog telephony basics every VoIP setup depends on

VoIP systems have transformed business communications, but many organizations still rely on a mix of VoIP and traditional analog infrastructure. Understanding the difference between FXS and FXO ports — the two analog telephony interfaces at the heart of that hybrid setup — is essential for anyone configuring, troubleshooting, or planning a business phone system. The… Continue reading FXS and FXO explained: The analog telephony basics every VoIP setup depends on

How number porting works and how to make sure it goes smoothly

Your business phone numbers are yours to keep, regardless of which carrier currently manages them. The Federal Communication Commission’s (FCC) local number portability rules guarantee that right, but the transfer process has requirements that you need to understand before you begin. What number porting is and why it matters Local number portability (LNP) is the… Continue reading How number porting works and how to make sure it goes smoothly

What is number porting? A guide for businesses switching providers

Most businesses changing phone providers assume the number transfer is the easy part. Federal Communications Commission (FCC) rules protect your right to keep your numbers when switching carriers, but the process still involves coordination between providers, documentation, and several steps where errors can cause delays. Understanding how it works before you start saves time, reduces… Continue reading What is number porting? A guide for businesses switching providers

Number porting explained: What businesses need to know before switching providers

Switching to a new phone provider doesn’t have to mean starting over with new numbers. Number portability — the right to take your existing phone numbers with you when you change carriers — is a federal protection established by the Federal Communications Commission (FCC) and available to virtually all businesses. But knowing you can port… Continue reading Number porting explained: What businesses need to know before switching providers

Call recording best practices for businesses

Most businesses record calls for compliance reasons and stop there. That’s leaving a significant amount of value on the table. The same recordings that satisfy a regulatory requirement can also be used to coach employees, identify customer sentiment trends, fill gaps in training programs, and provide documentation when disputes arise. This article will delve into… Continue reading Call recording best practices for businesses