Author Archives: Editor

Microsoft and Citrix: a match made in heaven

2017March28Virtualization_A_PH

Azure and XenDesktop may not be household names, but the newest partnership between Microsoft’s cloud platform and Citrix’s virtualization client are making big waves in the industry. Announced at Citrix’s annual partner Summit, the newest thing in virtualization is a win for everyone. For those who don’t know, Azure is Microsoft’s build-it-yourself cloud platform. With […]

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Virtualization giants are pairing up

For companies trying to create employee desktops stored on a server and delivered over the internet, security and optimization often entail a mess of vendors, settings, and updates. Thankfully, two of the biggest names in the industry just announced a partnership that aims to simplify the whole process. For those who don’t know, Azure is […]

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Azure and XenDesktop cozy up to each other

Microsoft has been working closely with software vendors to make it easier for businesses of all sizes to have access to virtualization services. The latest development in this effort has resulted in cheaper, simpler, and more modern solutions to the complexities of remote desktop administration. For those who don’t know, Azure is Microsoft’s build-it-yourself cloud […]

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Online video chat enhances customer service

2017March27VoIP_C_PH

More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough. The eventual integration of online video chat as a customer service platform […]

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Personalizing service with video chat

2017March27VoIP_B_PH

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that […]

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Enhance customer service through video chat

2017March27VoIP_A_PH

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few […]

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The wait for Microsoft Teams is over!

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Slack is a well-known, cloud-based collaboration tool that helps your team communicate better and be more productive. Microsoft Teams is Window’s own version with a twist. It’s been reported that prior to its release, a gigantic update was rolled out that equipped Teams with a bevy of features that will definitely make a difference. Smarter […]

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Updated Microsoft Teams is set for release

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Preceding its general availability, Microsoft has recently rolled out a major update for Microsoft Teams — Window’s version of the cloud-based team collaboration tool, Slack. The latest bundle of features will kick things up a notch, allowing you to do more than IM your manager about your weekly meeting or ask your colleagues to remove […]

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Microsoft Teams is updated and ready

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Prior to the release of Microsoft’s version of Slack — a popular cloud-based team collaboration tool –, Microsoft Teams received a major update that might have given it the competitive edge. Enhanced communications aren’t the only way productivity will be driven; take your business to greater heights with these new features. Smarter meetings The latest […]

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Turn off ads in Windows File Explorer

2017March23Windows_A_PH

Advertisements are invading every corner of our digital lives, but if there were one place users thought they’d be safe, it’d be Windows’ File Explorer. But that’s no longer the case. Microsoft has started advertising products inside the window users access to navigate their hard drive. Thankfully, we know how to disable these ads. Who […]

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