Technology Advice for Small Businesses

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Beyond the password handoff: Preserving institutional knowledge before an IT departure

Every business has at least one person who knows why things are configured the way they are. Until that knowledge is written down, it belongs to the individual rather than the company. Keeping a simple log of technology decisions turns individual knowledge into a shared reference material and makes leadership transitions far smoother. What access… Continue reading Beyond the password handoff: Preserving institutional knowledge before an IT departure

IT decision logs: The simple habit that protects your business when key people move on

Offboarding checklists cover accounts, devices, and badges but rarely capture the reasoning behind IT decisions. An IT decision log fills that gap by recording key decisions, why they were made, and which systems they affect. This helps businesses retain critical knowledge when employees leave. What access handoffs leave out NIST SP 800-53 addresses employee departures… Continue reading IT decision logs: The simple habit that protects your business when key people move on

How to document technology decisions before an employee leaves

When a long-tenured employee leaves, the most valuable knowledge they take with them is rarely a list of passwords. Rather, it’s the reasoning behind IT decisions: why a firewall rule exists, why backups run at two in the morning, or why one vendor was chosen over another. Access can be transferred quickly, but that knowledge… Continue reading How to document technology decisions before an employee leaves