Tag Archives: VoIP functionality

Engaging on-hold messages via VoIP

When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers are put on hold influences whether they wait patiently on the line or hang up. When an operator asks a client for permission […]

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VoIP’s hold message options are easy

A CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems. When an operator asks a client for permission to put them […]

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VoIP systems keep callers on the line

According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer them to the correct department. […]

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VoIP’s hold-message options are easy

A common refrain heard by installers of traditional PBX phone systems and over-the-internet VoIP systems is “Wait, before you go, what’s best for on-hold music and messages, and how do I set those up?” Usually it’s an easy process for both types of phone systems, but with VoIP solutions it’s typically easier and provides greater […]

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VoIP systems keep callers on the line

Recently, a story circulated amongst industry insiders of an official in a hospital’s records room who couldn’t customize her legacy phone system’s hold messages. The upshot was this particular platform restarted the hold message each time a caller was placed back on hold. Her provider – a reseller with little control over the system’s functionality […]

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Engaging on-hold messages via VoIP

A lot goes into upgrading your phone system, and in cases where a traditional PBX system is being replaced by an off-site VoIP solution, there are many details to consider. One aspect often overlooked is the way hold music and messaging are set up; but this is something that needs to be taken quite seriously. […]

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The future of VoIP telephony systems

Easy set-up, flexibility, and savings are music to the ears of any business owner when it comes to IT, and they’re all traits that contribute to the success of VoIP. And, the technology was built on a strong foundation that has allowed it to move with the times. Is your business prepared to move with […]

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Does VoIP have a place in your future?

VoIP has come a long way since the mid-90s when the technology first enabled phone calls over the internet. Thoughtful developments in telephony hardware and software have driven its growth, and enhanced internet functionality has been a key component, too. So as the internet continues progressing, will Voice over IP keep pace? And if so, […]

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VoIP’s future is bright for businesses

VoIP is the funny-sounding phone system that’s been around for over two decades. Though that may seem surprising, it actually makes sense, because that’s about how long the internet has been mainstream, and “Voice over Internet Protocol” needs internet in order to function. So what might the future hold for small-business telecom if these two […]

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