Tag Archives: internet phones

Why your company should record calls

If you own and operate a small- or medium-sized business that relies on positive word of mouth, you probably need to make sure the quality of your customer service is top-notch. It definitely pays to have excellent products and/or services in the first place, but it wouldn’t hurt to leverage other tools at your disposal. […]

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Recording calls is good for business — here’s why

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]

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Why call recording is advantageous for businesses

It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to maximize your VoIP system’s features. For starters, you can use its call recording function to enhance your customer service quality. In turn, you can reap the following […]

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The advantages of unified communications for small businesses

Companies looking for an approachable, affordable, and reliable upgrade to business processes are turning to unified communications (UC) to improve their information systems. UC is cheaper than ever to deploy, and its simplicity attracts business leaders formerly reluctant to adopt new technologies. What is unified communications? UC allows you to manage all your communications as […]

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Improve your information systems with unified communications

Nowadays, integrated tech is cheaper and more reliable than ever. It’s a great way to graduate from piecemeal business solutions that often conflict with one another and bring about more headaches than they are worth. Unified communications (UC) is one example. What is unified communications? UC allows you to manage all your communications as one […]

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Taking your business to the next level with unified communications

Small businesses need every bit of competitive edge they can muster. Failing to do so puts their company at a significant disadvantage. One such area small enterprises should consider improving is their information system. An easy upgrade is to implement a unified communications (UC) solution. What is unified communications? UC allows you to manage all […]

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Fend off VoIP cyberattacks with these tips

Voice over Internet Protocol (VoIP) technology has vastly improved team collaboration. VoIP systems, however, are not immune to a variety of cyberattacks. And because VoIP-based threats are not as well-known as ransomware, phishing mail, and other more recognizable attacks, organizations tend to be lax toward securing their communications systems. Follow these tips to protect your […]

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How to tighten your VoIP systems’ security

Few companies today would survive without effective, cost-efficient collaboration tools like Voice over Internet Protocol (VoIP) solutions. But like any piece of technology, VoIP systems are fast becoming an easy target for attackers. Here’s how to protect your company’s internet-based communication devices from numerous threats. What many companies don’t realize is that valuable information moves […]

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Ways to protect against VoIP threats

Every business today uses Voice over Internet Protocol (VoIP) technology to enhance team collaboration. But while the benefits of VoIP continue to ease the burdens of business communications, there are security risks associated with using it. Unsecure VoIP platforms may be harming your computer networks without you knowing it. What many companies don’t realize is […]

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Improve your enterprise experience with unified communications

There is such a premium on real-time business information nowadays that it’s inconceivable that some companies still patiently work with outdated communications systems. Good thing unified communications is now available for enterprises that need to take the leap. What is unified communications? Unified communications (UC) allows you to manage all your communications as one piece […]

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