Imagine getting off a plane after a long trip home from an eventful conference. You reach for your trusty iPhone, press the power button hoping to see the comforting glow of your near constant companion, but all you get is a black screen. Your iPhone won’t turn on. Do you know what to do if this happens to you?
Here are four things you can try when your iPhone won’t turn on.
1. Charge it with a wall charger
One of the main reasons your iPhone won’t start is because its battery is dead. Before you deem the battery ‘dead’, you should check if the phone is on. Press and hold the power button for up to five seconds. Chances are, the phone has just gone to sleep. If this is the case, you should see the unlock screen pop-up after a few seconds.
If it doesn’t pop up, your phone is likely dead. All you have to do is plug it in, preferably to a wall charger. Your phone should turn on automatically after a few minutes (up to five). If it doesn’t, let it charge for around 15 minutes before trying to turn it on. If it does turn on, it would be a good idea to let it fully charge.
2. It’s charged but still won’t turn on
Like all operating systems, the one on the iPhone will crash from time to time. If it does crash, you shouldn’t lose any data unless you were in the middle of downloading or uploading files. These will have to be started again.
If pressing the power button doesn’t turn the phone on, you should still plug it in and let it charge for 15 minutes. Then conduct what’s called a hard reset:
- Unplug your device.
- Press the Home and Power buttons for 10-20 seconds until you see the Apple logo.
- Let the device run for a minute or so and you should be able to use it again.
It would be a good idea to not do this while the phone is connected to your computer.Your computer may recognize your phone’s hard drive and start automatically syncing through iTunes. Doing a hard reset when the device is syncing may result in losing information.
3. A hard reset won’t work
Another good thing to consider at this stage is switching cords. Chances are someone next to you has another iPhone cable. Borrow it and try the first two steps again. These cables aren’t the most damage resistant thing in the world and have been known to wear out or fray at weak points rendering them useless. If you were trying to charge your phone through a wall charger, try again but this time connect it to your computer – make sure it’s on.
4. It’s truly dead
If after trying different cables and charging methods, hard resetting and charging for a couple of hours your device still won’t turn on, you have one option left. Go to an Apple store, or reseller. They may be able to get your iPhone working, or at the very least will to confirm the problem.
Sometimes the phones display a USB cord with an arrow pointing to the iTunes icon. This is your iPhone’s way of telling you that something has gone wrong with the software and it needs to be plugged into your computer and connected to iTunes. If you see this, you will likely have to reset your phone which means you will lose everything stored on the hard drive. If you have been backing up your phone, however, your data loss will be minimal.
Has your iPhone stopped working? Are you unsure if your backup solutions are enough to keep all of your files safe? Contact us today as we may be able to help.